Customer Service & Operations Manager

Oxford Global Resources; Morrisville (NC); On-site; USD 66,000 - 88,000; Full time

Benefits offered by this job

Supplemental medical plans

Dental, vision, life, and disability

401(k) Retirement Savings Plan

Paid holidays and sick leave

Job summary

Oxford Global Resources seeks a dedicated customer service professional to maintain satisfaction by solving problems and effectively managing staff. You will recruit, orient, train, assign, coach, and evaluate team performance while aligning service delivery with strategic goals.

In this role you will forecast requirements, prepare budgets, monitor expenditures, and drive continuous improvements in processes and metrics.

Qualifications

• Customer service experience required and strong help desk skills.
• Experience in staff recruitment, training, and performance coaching.
• Ability to plan budgets, forecast requirements, and monitor expenses.
• Analytical mindset with focus on process improvements and standards.

Responsibilities

• Maintains customer satisfaction by providing problem-solving resources; managing staff.
• Achieves objectives by forecasting requirements; preparing budgets; monitoring expenditures.
• Implements service standards; resolves problems; drives continuous improvement.
• Provides help desk resources and technical advice to improve operations.

Skills

Customer Service

Process Improvement

Decision Making

Managing Processes, Staffing, and Plan

Tracking Budget Expenses

Analyzing Information

Developing Standards

Help Desk Experience

Job description

Oxford Global Resources seeks a dedicated customer service professional to maintain satisfaction by solving problems and effectively managing staff. You will recruit, orient, train, assign, coach, and evaluate team performance while aligning service delivery with strategic goals.

In this role you will forecast requirements, prepare budgets, monitor expenditures, and drive continuous improvements in processes and metrics.