Customer Service & Operations Liaison – Med Device

Koch Business Solutions, LP; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid vacation/time off

Job summary

Phillips-Medisize, LLC in Phoenix, AZ seeks a Customer Service Representative (CSR) to act as the primary commercial and operational liaison between customers and internal teams in a medical, contract manufacturing environment.

The CSR will manage customer accounts, coordinate order fulfillment, and ensure exceptional service while upholding FDA/ISO-regulated requirements and continuous improvement to enhance customer outcomes.

Qualifications

• Two (2) years or more customer service experience, within a manufacturing or regulated industry environment.
• Experience using SAP.
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

Responsibilities

• Serve as the primary point of contact for customers, ensuring accurate, timely communication of purchase orders, forecasts, shipping requirements, and organizational capabilities.
• Manage customer interactions from order receipt through delivery, including processing contracts, change requests, RFQs, cancellations, and pricing updates with precision and compliance.
• Coordinate cross-functionally with Planning, Manufacturing, Quality, Regulatory, Engineering, Supply Chain, Sales, and S&OP to ensure on-time, compliant delivery and aligned forecasts.
• Monitor order status, backlog, capacity constraints, and material availability; proactively communicate risks and recommend solutions to protect supply continuity.
• Negotiate and resolve issues related to quantity, pricing, delivery schedules, and service expectations while balancing customer value and company sustainability.
• Convey customer complaints and monitor issue resolution by documenting concerns, coordinating investigations with Quality and other teams, supporting root cause analysis, and communicating updates and resolutions to customers.

Skills

Customer service

Education

Associate degree in Business or related field

Tools

SAP

Job description

Phillips-Medisize, LLC in Phoenix, AZ seeks a Customer Service Representative (CSR) to act as the primary commercial and operational liaison between customers and internal teams in a medical, contract manufacturing environment.

The CSR will manage customer accounts, coordinate order fulfillment, and ensure exceptional service while upholding FDA/ISO-regulated requirements and continuous improvement to enhance customer outcomes.