Customer Service Operations Leader — Process Excellence

DSJ Global; Commerce (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

10% annual bonus eligibility

Job summary

DSJ Global is seeking a Customer Service Manager for an on-site role in Commerce, CA. You will lead customer service operations, drive scalable processes, and elevate service performance across the organization by partnering with sales, warehouse, and leadership teams.

You will implement systems to streamline order management, improve communications, and coach a high-performing CS team while guiding continuous improvement and KPI-driven results in a fast-paced apparel manufacturing environment.

Qualifications

• 5+ years in customer service leadership or operations
• Proven ability to improve workflows and processes
• Strong project and change management skills
• Experience implementing CRM or workflow systems
• Excellent cross-functional communication

Responsibilities

• Evaluate and improve CS workflows and procedures
• Develop systems for order management and issue resolution
• Lead and coach CS team to improve performance
• Partner with warehouse and sales for timely fulfillment
• Oversee onboarding and account setup experiences
• Represent the company at trade shows and events
• Monitor KPIs and drive continuous improvement

Skills

Leadership

Project management

Change management

Cross-functional leadership

Analytical mindset

Education

Bachelor's degree in related field

Tools

CRM

Ticketing systems

Job description

DSJ Global is seeking a Customer Service Manager for an on-site role in Commerce, CA. You will lead customer service operations, drive scalable processes, and elevate service performance across the organization by partnering with sales, warehouse, and leadership teams.

You will implement systems to streamline order management, improve communications, and coach a high-performing CS team while guiding continuous improvement and KPI-driven results in a fast-paced apparel manufacturing environment.