Customer Service & Operations Leader

Stop & Shop; Northampton (MA); On-site; USD 64,800 - 97,200; Full time

Benefits offered by this job

Comprehensive benefits

Associate discounts

Flexible schedules

Professional development

Job summary

Stop & Shop is seeking a Customer Service Manager to lead the Customer Service departments, including Front End, Online Pick-up and Cash Office, driving sales, service quality, and operational efficiency.

You will recruit, train, and develop staff, manage labor relations, and ensure a best-in-class customer experience while maintaining safety and profitability. This role requires leadership and adaptability in a fast-paced retail environment.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree in Business Administration or Retail Management (preferred) or equivalent years of work experience.
• Highly motivated, results-oriented, proactive with a proven track record.
• Strong ability to influence and communicate across functions.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Oversee daily operations of Customer Service departments including Front End, Online Pick-up and Cash Office.
• Ensure departments meet or exceed sales and profit targets.
• Maintain high sanitation and safety standards and regulatory compliance.
• Recruit, hire and onboard new team members; maintain a capable talent pool.
• Direct training, monitor performance, and support professional development.

Skills

Supervisory experience

Customer service leadership

Communication skills

Multitasking

Time management

Education

Bachelor's degree or equivalent experience

Job description

Stop & Shop is seeking a Customer Service Manager to lead the Customer Service departments, including Front End, Online Pick-up and Cash Office, driving sales, service quality, and operational efficiency.

You will recruit, train, and develop staff, manage labor relations, and ensure a best-in-class customer experience while maintaining safety and profitability. This role requires leadership and adaptability in a fast-paced retail environment.