Customer Service Operations Lead

Verst Logistics; Hebron Estates (KY); On-site; USD 33,000 - 37,000; Full time

Job summary

Verst Logistics in Hebron, Kentucky is seeking a detail-oriented Office Supervisor to coordinate daily customer service and administrative tasks in our warehouse operations. The role requires organizing workflows, managing CSR activities, and ensuring accurate invoicing and reporting.

You will interact with customers, suppliers and drivers, track hours, prepare schedules, and support process improvements. A Bachelor’s degree or 1–2 years related experience is expected, with strong communication

Qualifications

• Bachelor’s degree or 1–2 years related experience; equivalent combination of education and experience.

Responsibilities

• Communicates daily work flow processes to CSR staff; ensures understanding of priorities.
• Develops customer service plans and communicates them to warehouse teams.
• Records and reports hours; assigns weekly schedule for coverage.
• Maintains relationships with customers; researches inquiries about work orders, invoices, shipments, and inventory.
• Gathers and reviews paperwork from CSR’s; identifies discrepancies and recommends solutions.

Skills

Supervisory experience

Customer service

Interpersonal skills

Communication skills

MS Office

Education

Bachelor’s degree or 1–2 years related experience

Tools

Microsoft Office

Job description

Verst Logistics in Hebron, Kentucky is seeking a detail-oriented Office Supervisor to coordinate daily customer service and administrative tasks in our warehouse operations. The role requires organizing workflows, managing CSR activities, and ensuring accurate invoicing and reporting.

You will interact with customers, suppliers and drivers, track hours, prepare schedules, and support process improvements. A Bachelor’s degree or 1–2 years related experience is expected, with strong communication