Customer Service Operations Analyst - Centralia, MO (Hybrid)

RFL (A Hubbell Power Systems, Inc. Brand (USA)); Centralia (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Hubbell Incorporated in Centralia, MO is seeking a Customer Service Operations Analyst to elevate the customer experience. You will be the SAP, EDI, and Power BI subject matter expert, delivering insights to improve Hubbell’s customer service.

You will create and organize data, ensure data quality, support analytical solutions, develop dashboards with Power BI, and collaborate across teams to implement new business solutions using SAP OnBase and Office 365 tools.

Qualifications

• BA/BS in an IT-related field or equivalent work experience.
• Minimum 2 years in a Data Analyst/Business Analyst role.
• Advanced Excel and SAP experience.
• Experience building dashboards with Power BI and familiarity with Office 365 tools.
• Knowledge of SQL, DAX, and Power Query M.
• Familiarity with EDI, VANs, ANSI X12, SAP iDocs and related fulfillment software.
• Experience with project management and documentation.

Responsibilities

• Use Power BI, SAP OnBase and other applications to create and organize data ensuring data quality and accuracy.
• Support analytical solutions by conducting complex data analysis and detailed reporting.
• Assist with research, development, and implementation of new business solutions.
• Analyze EDI interoperability and client-reported issues, determine root cause, and apply corrective action.

Skills

Power BI

Excel (Advanced)

SQL

DAX

Power Query M

EDI

SAP

OnBase

Office 365

Education

BA/BS in IT related field

Tools

Power Automate

Job description

Job Overview

Join our team in Centralia as a Customer Service Operations Analyst. In this role you will elevate the customer experience at Hubbell and be the subject matter expert for SAP, EDI (Electronic Data Interchange), and Power BI. In addition this role will act as a solutions expert and deliver insights to improve Hubbell’s customer experience.

Date: Jul 24, 2026

Location: Centralia, MO, US, 65240

Company: Hubbell Incorporated

A Day In The Life

• Use Power BI, SAP Onbase and other applications to create and organize data ensuring data quality and accuracy.
• Support a variety of analytical solutions by conducting complex data analysis and detailed reporting.
• Assist with the research, development, and implementation of new business solutions.
• Analyze EDI – Electronic Data Interchange and any client reported support issues, determine root cause, and apply corrective action.

What will help you thrive in this role?

• BA/BS in IT related fields preferred or 3 -5 years’ work experience
• Minimum of two (2) years in a similar Data Analyst/Business Analyst function.
• Advanced Excel and SAP experience
• Experience developing dashboards with Power BI, Power Automate and other Office 365 software
• Knowledge of SQL, DAX, and Power Query M.
• Familiarity with EDI - Electronic Data Interchange; including experience with VANs, ANSI X12, and SAP iDocs and other industry related fulfillment software.
• Experience with project management and processing documentation.
• Ability to travel for business related activities as needed

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Utility Solutions

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Nearest Major Market: Columbia Missouri

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