Customer service / Onsite Support

Artech Information System LLC; Lincoln (NE); On-site; USD 35,000 - 45,000; Full time

Job summary

A prominent IT staffing company is looking for a Customer Service / Onsite Support specialist in Lincoln, NE. The ideal candidate should have 1-2 years of experience in customer service or hospitality. The role requires improving customer experience and escalating complex issues to higher expertise. This position offers a chance to enhance skills in a dynamic environment. A detail-oriented and customer-focused approach is essential for success in this role and will contribute positively to client satisfaction.

Qualifications

• 1-2 years of customer service or hospitality experience.
• Ability to escalate complex problems to higher levels of expertise within the organization.

Responsibilities

• Strive to improve customer experience elements.

Skills

Customer service

Customer care

Call center experience

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Customer service / Onsite Support

Location: Lincoln, NE

Duration: 6+ Months

Job Description:

• 1-2 years customer service/hospitality experience
• Strives to improve customer experience elements. Escalates complex problems to higher level of expertise within organization.

Qualifications

Customer service, customer care, call center experience