Customer Service Officer and Sales Support

SBH Fashion; Plainview (NY); Presencial; USD 52.000 - 64.000; Tempo integral

Resumo da vaga

SBH Fashion is seeking a Customer Service Officer and Sales Support to manage wholesale client accounts, process orders, and keep pricing and product data up to date across platforms. You will serve as the primary point of contact for wholesale partners and coordinate with logistics and sales to ensure smooth fulfillment.

The ideal candidate has 1–3 years in wholesale service, strong communication, attention to detail, and proficiency with Microsoft Office and Salesforce.

Qualificações

• 1–3 years in wholesale customer service, sales support or order management.
• Strong written and verbal communication for handling client interactions.
• Ability to multitask, prioritize and handle a fast-paced workload effectively.
• Problem-solving to resolve customer issues quickly and professionally.
• Attention to detail to ensure orders, pricing and documentation are accurate.
• Teamwork to collaborate with internal departments and external clients.

Responsabilidades

• Wholesale Customer Service: main point of contact for wholesale clients, handling inquiries, order updates and issue resolution.
• Process and manage wholesale orders, ensuring accurate and timely fulfillment.
• Address and resolve order discrepancies and shipping delays in coordination with logistics and warehouse team.
• Process invoices and follow up on outstanding balances when necessary.
• Maintain strong relationships with wholesale clients, ensuring high levels of customer satisfaction.
• File, review and resolve all wholesale complaints in Salesforce.

Conhecimentos

Client communication

Multitasking

Problem solving

Attention to detail

Teamwork

MS Office

Salesforce

Ferramentas

Salesforce

SAP

Descrição da vaga

The Customer Service Officer and Sales Support is responsible for managing wholesale customer accounts, processing orders, maintaining product and pricing data, ensuring smooth operations across multiple platforms, and assisting the sales team with various coordination efforts.

Key Responsibilities

• Wholesale Customer Service:
  • Serve as the main point of contact for wholesale clients, handling inquiries, order updates and issue resolution.
  • Process and manage wholesale orders, ensuring accurate and timely fulfillment.
  • Address and resolve order discrepancies and shipping delays in coordination with logistics and warehouse team.
  • Process invoices and follow up on outstanding balances when necessary.
  • Maintain strong relationships with wholesale clients, ensuring high levels of customer satisfaction.
  • File, review and resolve all wholesale complaints in Salesforce
• Sales support & Operations:
  • Maintain and update order portals (Shopify and Faire)
  • Manage vendor portals, ensuring quality documentation and compliance with customer requirements.
  • Assist the sales team with preparing price lists, wholesale catalog and sales presentations.
  • Maintain and update wholesale customer accounts.

Key skills & Qualifications

• Experience: 1–3 years in wholesale customer service, sales support or order management.
• Communication: Strong written and verbal communication skills for handling client interactions.
• Organization: Ability to multitask, prioritize and handle a fast-paced workload effectively.
• Problem-Solving: Ability to resolve customer issues quickly and professionally.
• Attention to detail: Ensuring orders, pricing and documentation are accurate.
• Teamwork: Ability to collaborate with internal departments and external clients.
• Technical skills: Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM/ERP systems (e.g., SAP, Salesforce).

Salary $58,000