Customer Service Officer

Novra Corp; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Job summary

Novra Corp is seeking a Customer Service Officer to deliver professional customer support, respond to inquiries, and foster positive relationships with customers. This role focuses on clear communication and attentive service to enhance the overall customer experience.

The position involves engaging with customers, maintaining accurate records, and collaborating with the team to meet service goals. Training and development opportunities are offered to grow within the role.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused and professional demeanor.
• Strong problem-solving abilities.
• Excellent organizational skills.
• Positive attitude and willingness to learn.
• Reliable and adaptable.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Assist customers with questions regarding products and services.
• Provide timely and professional customer support.
• Handle routine customer concerns and inquiries.
• Maintain accurate customer information and records.
• Follow up with customers when appropriate.
• Communicate customer feedback to team members.
• Assist with customer engagement initiatives.
• Collaborate with colleagues to achieve service goals.
• Participate in ongoing training and development.

Skills

Communication

Customer focus

Interpersonal skills

Problem solving

Organization

Adaptability

Team player

Education

High school diploma or equivalent

Job description

About Us

Novra Corpwas founded with a simple vision: to provide businesses with modernmarketing support that is both strategic and practical. In a landscapewhere attention is limited and competition is constant, we help brandscommunicate more clearly, present themselves more effectively, and growwith intention

Job Summary

We are seeking a Customer Service Officer to provide professional customer support, assist with inquiries, and help ensure a positive customer experience. This role is ideal for someone who enjoys helping people and building strong customer relationships.

Responsibilities

• Assist customers with questions regarding products and services.
• Provide timely and professional customer support.
• Handle routine customer concerns and inquiries.
• Maintain accurate customer information and records.
• Follow up with customers when appropriate.
• Communicate customer feedback to team members.
• Assist with customer engagement initiatives.
• Collaborate with colleagues to achieve service goals.
• Participate in ongoing training and development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional demeanor.
• Strong problem-solving abilities.
• Excellent organizational skills.
• Positive attitude and willingness to learn.
• Reliable and adaptable.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities