Customer Service & Office Operations Specialist

Temco Logistics; Charlotte (NC); On-site; USD 34,000 - 48,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to join our team in Charlotte, NC. This role is the first point of contact for customers, delivering friendly, accurate information and resolving inquiries to ensure satisfaction.

You will handle orders, deliveries, and installations, coordinate with other departments, and maintain up-to-date knowledge of Temco Logistics' services to support customers effectively.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and elevate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics' products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Clear communication

Customer service

Organizational skills

Problem solving

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to join our team in Charlotte, NC. This role is the first point of contact for customers, delivering friendly, accurate information and resolving inquiries to ensure satisfaction.

You will handle orders, deliveries, and installations, coordinate with other departments, and maintain up-to-date knowledge of Temco Logistics' services to support customers effectively.