Customer Service & Office Coordinator

Hidden Talent; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

The Door Store & Windows in Louisville, KY, is seeking a Customer Service & Office Coordinator through Hidden Talent. You will be the first point of contact for customers and provide vital administrative support to the sales team.

This full-time, 9-5 role with one Saturday per month offers an in-office, collaborative environment. You will handle calls, quotes, orders, and keep customer and project records organized, ensuring smooth day-to-day operations.

Qualifications

• Experience in customer service or reception preferred.
• Strong organizational skills with attention to detail.
• Able to learn new software and office processes.
• Professional, friendly, and dependable in a team setting.

Responsibilities

• Greet customers and provide a professional first impression.
• Answer calls and direct inquiries to the right team.
• Support sales with orders, quotes, and paperwork.
• Maintain accurate customer and project records.
• Coordinate day-to-day office activities and schedules.
• Communicate updates between customers and internal teams.
• Keep front office organized and follow established processes.

Skills

Customer service

Reception

Office coordination

Administrative support

Communication

Job description

Customer Service & Office Coordinator

Company: The Door Store & Windows (St. Matthews area)
Location: Louisville, KY
Schedule: Full-time | Monday–Friday, 9 AM–5 PM + one Saturday per month, 9 AM–2 PM
Work Environment: 100% in-office, collaborative team environment

About the Opportunity

Hidden Talent is hiring a Customer Service & Office Coordinator for The Door Store & Windows, an established Louisville company serving homeowners, builders, contractors, and design professionals.

This role is ideal for someone who enjoys helping customers, keeping things organized, and being a dependable part of a close-knit team. You'll be one of the first people customers interact with while also providing important administrative support to the sales team and helping keep day-to-day office activities running smoothly.

This is not a high-pressure sales position. We're looking for someone who is friendly and professional, but who also genuinely enjoys structure, accuracy, follow-through, and getting the details right.

What You'll Do

• Welcome customers and visitors and provide a friendly, professional first impression.
• Answer incoming calls and direct customers to the appropriate team member.
• Assist customers with questions and provide timely, courteous support.
• Provide day-to-day administrative support to the sales team.
• Enter and maintain accurate customer, sales, and project information.
• Assist with quotes, orders, sales documents, and other paperwork.
• Help track orders, project information, schedules, and important dates.
• Communicate updates between customers and internal team members.
• Maintain organized records, documents, and customer information.
• Follow established processes and make sure important details don't fall through the cracks.
• Support general front office and administrative needs.

Who We're Looking For

You may be a great fit if you:

• Enjoy working in an organized environment with clear processes and expectations.
• Take pride in completing work accurately and thoroughly.
• Are patient, professional, and helpful when working with customers.
• Naturally keep track of details, deadlines, and follow-ups.
• Are dependable and consistent in your work.
• Stay calm and organized when several people need your assistance.
• Communicate clearly and professionally by phone, email, and in person.
• Enjoy supporting a team and being someone coworkers can rely on.
• Are comfortable with routine administrative responsibilities.
• Can learn new software, products, and processes.

Previous experience in customer service, reception, administrative support, office coordination, or sales support is preferred.

Experience in construction, building products, home improvement, or a showroom environment is a plus, but it is not required.

Why The Door Store & Windows?

The Door Store & Windows is an established Louisville business with a team-oriented environment and a reputation for serving customers throughout the homebuilding and remodeling process.

This is a great opportunity for someone looking for stability and a long-term professional home where they can learn the business, become an important part of the team, and grow their responsibilities over time.

Schedule

Monday–Friday: 9 AM–5 PM
One Saturday per month: 9 AM–2 PM
Location: Louisville, KY | 100% In-Office

If you're organized, dependable, customer-focused, and enjoy being the person who keeps things running smoothly behind the scenes, we'd love to hear from you.

Hidden Talent is proud to partner with The Door Store & Windows on this search.