Customer Service Representative

Cunningham International, Inc; Louisville (KY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401(k) with employer match

Generous Paid Time Off (PTO)

Job summary

Cunningham International, Inc is seeking a dedicated Customer Service Representative to join our team in Louisville, KY. This position is pivotal in maintaining exceptional customer service by addressing inquiries, providing support, and assisting with order placements.

We value teamwork, integrity, and dedication as core values. Ideal candidates possess a high school diploma, customer service experience, and the ability to thrive in a fast-paced environment.

Our robust benefits package includes competitive pay, health insurance options, and generous PTO. Join us to help drive our customer-first approach!

Qualifications

• At least one year experience in customer service role.
• Must have reliable transportation to and from work.
• Experience in handling incoming orders and processing shipments.

Responsibilities

• Answering phone calls from customers during business hours.
• Helping customers place orders and resolve inquiries.
• Collaborating with staff to ensure smooth office operations.

Skills

Teamwork-centric mindset

Excellent interpersonal skills

Attention to detail

Problem-solving abilities

Education

High school diploma or equivalent (GED)

Tools

Microsoft Office Suite

Teams

Outlook Email

Job description

Description

Title: Customer Service Representative

Reports to: Branch Manager

Job Type: Full-Time

Location: Louisville, KY

Come join our team and open the door to an amazing career at Cunningham Door & Window! We have an immediate need for a Customer Service Representative at our Louisville, KY location.

We are the market leader for residential garage doors, overhead doors, and operators in metro Louisville. Candidates will interact with our customers and should enjoy working with people. The ideal candidate will be a motivated self-starter with a mechanical inclination and exceptional customer service skills.

Our employees consistently receive five-star reviews from our customers! Our sales staff must maintain these trusted relationships. We treasure our customers and place high value on their opinions about our team. Please read our customer reviews on Google!

Summary

The Customer Service Representative is the primary liaison between Outside Sales, Outside Service and the inside office. This office position provides service, sales, & marketing assistance to the entire company. You will be the primary point of contact for our customers, delivering exceptional service and support across various communication channels, including phone, email, and live chat. Your role will involve addressing customer inquiries, resolving issues, and providing information about our products & services in a professional and empathetic manner. This role is essential in maintaining the company's reputation for outstanding customer service and ensuring that our customers have a positive experience with every interaction.

Duties

• Answering phone calls - this position is first in line to answer phones during standard business hours of 8am to 5pm.
• Handling basic customer service inquiries and effectively resolving issues or escalating them to the appropriate personnel.
• Helping customers place orders and recommending best products and/or services to fulfill their needs.
• Scheduling service requests from customers and confirming appointments.
• Maintaining a thorough understanding of all company products & services to provide accurate information and guidance to customers.
• Collaborating with other administrative staff to ensure smooth office operations and customer & client satisfaction.
• Assisting walk-in customers with inquiries and orders for parts over the counter.
• Conduct follow-up calls to customers to ensure satisfaction and address any concerns.
• Assist with filing and other administrative tasks as needed to support office operations.

Qualifications

• High school diploma or equivalent (GED).
• Must have reliable transportation to and from work.
• At least one year experience in customer service role.
• Experience in handling incoming orders, processing shipments, and ensuring timely delivery.
• Proficiency in scheduling appointments and managing service requests from customers.
• Skilled in Microsoft Office Suite, Teams, and Outlook Email

Skills

• Teamwork-centric mindset with a collaborative attitude towards achieving department and company goals.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent interpersonal and communication skills to interact with customers professionally and handle customer inquiries effectively.
• Attention to detail and organizational skills.
• Order processing and shipment management.
• Appointment scheduling and time management proficiency.
• Excellent problem-solving abilities.
• Logistical support and coordination capabilities.

Work Conditions

• Climate-controlled office environment
• Continuous sitting at the workstation as well as frequently moving throughout the office and warehouse/operational spaces.
• Repetitive hand and wrist motion, use of computers, and internal office equipment

Benefits

We are proud to offer a robust benefits package to our team members including:

• Competitive pay
• Medical, dental, and vision insurance with multiple plan options
• Short- and Long-Term Disability
• Employer-paid Life Insurance with buy-up options
• Accident Care
• Hospital Indemnity
• 401(k) with employer match
• Generous Paid Time Off (PTO)
• Paid holidays
• Team Member Recognition & Reward Programs
• Employee discount on products & services

Core Values

At Cunningham Door & Window, we base our actions on the following core values and request the same from all team members:

• Teamwork – we operate as a team and succeed together.
• Grit – we have the courage, strength, and character to persevere.
• Sincerity – we are transparent and trustworthy.
• Development – we strive for continuous improvement, both professionally and personally

Third-Party Agency Notice

GarageCo does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners engaged directly by our Talent Acquisition team for specific searches. Unsolicited submissions will not be eligible for placement fees.

We are an (EOE) Equal Opportunity Employer.