Customer service (Must be available to work Weekends) 9:00AM - 5:30PM PST

United Parcel Service Sweden Aktiebolag; Louisiana; On-site; USD 29,000 - 45,000; Full time

Job summary

UPS is hiring for a customer service-focused logistics role in the United States. You will monitor shipments, interact with customers, and ensure collections meet required timelines. You’ll book requests, maintain documentation, and coordinate with global Marken networks to fulfill all customer requirements.

The position requires at least 2 years in customer service, proficiency in Excel/Word/Salesforce, and fluent English. Flexible hours including weekends may be required to support operations.

Qualifications

• Minimum of 2 years of customer service experience; pharma/clinical trials/logistics preferred.
• Intermediate level experience in Microsoft Office (Excel, Word) and Salesforce.
• Fluent in English (read, write and speak).
• Understanding of Aviation/Airline networks.
• Excellent communication skills and ability to influence others.
• Able to work independently and collaborate with others.
• Attention to detail and flexibility in hours (overnight/weekend shifts).

Responsibilities

• Monitors shipments to ensure on-time collection and delivery.
• Builds relationships with internal and external customers.
• Coordinates patient collections and keeps them informed for visibility.
• Books and processes booking requests in Marken's system and generates docs.
• Liaises with Marken network to meet customer requirements.
• Coordinates with Marken offices and Local Service Providers for timely transfers.
• Updates clinical site info in Marken's database when needed.
• Responds to inquiries from customers and internal teams.
• Prepares and distributes country-specific project documentation.
• File and archive documents as required.

Skills

Customer service

Communication

Fluent English

Aviation knowledge

Attention to detail

Tools

Excel

Word

Salesforce

Job description

Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Main Duties and Responsibilities

• Monitors shipments throughout the day to ensure they are collected and delivered within agreed time frames.
• Works with customers, both internal and external, with the aim of developing an excellent working relationship.
• Works with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
• Books and processes booking requests within Marken's internal database, generating and verifying shipping documentation where applicable.
• Liaises with all relevant departments within the Global and Domestic Marken network to ensure all customer requirements are met.
• Coordinates with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Updates clinical trial sites into Marken's internal database (when necessary).
• Responds to incoming requests from external customers and internal offices/agents.
• Prepares, verifies and distributes country specific project documentation.
• Files and archives documents where required.
• Attends and participates in customer meetings when required.

Qualifications

• Minimum of 2 years of Customer Service experience required experience in pharma industry, clinical trials, logistics or aviation transport preferred.
• Intermediate level experience in Microsoft Office Suite (Excel, Word and Salesforce).
• Fluent in English (ability to read, write and speak).
• Thorough understanding of Aviation/Airline networks.
• Excellent communication skills and ability to influence others.
• Ability to work independently and collaborate with others.
• Attention to detail.
• Flexibility in working hours required; schedules may include overnight and weekend availability.

Working Conditions

• Position is an individual contributor and will work with limited supervision
• Must be able to work Weekends
• M-F 9am-5:30pm
• Sat-Sun 8am-4:30pm

Compensation & Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $21.24 per hour to $33 per hour. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience.

• Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Fair Chance Act Disclosure

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. UPS does consider job applicants with prior criminal convictions.