Logistics Coordinator, Tues-Sun 2:30pm-11pm EST ( Remote local to Miami )

United Parcel Service Sweden Aktiebolag; Ohio; Hybrid; USD 32,000 - 46,000; Full time

Job summary

UPS is hiring for a customer service role within Marken, UPS Healthcare Precision Logistics. The position begins remote and will transition to an on-site Miami, FL office; duties include handling incoming requests by phone, email and web, and using MNX's platform to manage shipments.

Requirements: at least 1 year in customer service, HS diploma or GED, proficiency in Word, Excel, Outlook and data entry (30 WPM). Must be a US citizen.

Qualifications

• At least 1 year of customer service experience.
• High school diploma or GED.
• Proficient in Word, Excel, Outlook and data entry.
• Type at least 30 WPM.
• Knowledge of US geography and time zones preferred.
• Call center experience preferred.
• Must have outstanding communication and organizational skills.

Responsibilities

• Handle incoming customer requests via phone, email and website.
• Using MNX's proprietary logistics management platform, monitor and manage shipments.
• Communicate with customers and agents professionally.
• Meet required team metrics.
• Stay current on all required training.

Skills

Customer service

Time management

Communication

Data entry

30 WPM

MS Word

MS Excel

Outlook

Geography knowledge

Education

High School Diploma or GED

Tools

MNX platform

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Work Location

This position will begin in a temporary remote capacity. We anticipate transitioning the position to an on-site Miami, Florida office. During these periods, all responsibilities, reporting structure, and performance expectations will remain the same. The temporary remote arrangement will be reviewed regularly. Any changes will be communicated in advance to ensure a smooth transition to an on-site role.

Candidates must be able to commute when on-site work resumes.

What you will do

• Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
• Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
• Communicate with customers and agents in a professional and courteous manner
• Meet required team metrics
• Stay current on all required training

What you bring

• At least 1 year of customer service experience
• Time Management
• Must be at least 18 years old and have a high school diploma or GED
• Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM
• Knowledge of US and world geography and time zones is preferred
• Call Center experience is preferred
• Must have outstanding communication, customer service, and organizational skills
• Be able to operate in a fast-paced and demanding environment
• Be flexible - with the ability to work additional hours as business requires

Shift / Hours

Tuesday - Saturday from 2:30 PM - 11:00 PM EST

Must be able to train Monday - Friday 8:00am - 5:00pm EST for 3-4 weeks.

This position will start out remote but will transform into a fully in office role.

Employee Type

Permanent

Other Criteria

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.