FT BILLING REPRESENTATIVE - WORK FROM HOME

Optum; Gilbert (AZ); Remote; USD 35,000 - 55,000; Full time

Job summary

An established dermatology practice is seeking dedicated individuals who excel in customer service and enjoy a steady work pace. This role involves processing calls, educating clients on services, and scheduling appointments, all while maintaining a compassionate approach. The ideal candidate will be a sympathetic listener with strong attention to detail, thriving in a supportive team environment. With a commitment to high-quality care and ongoing growth, this practice offers a competitive salary and benefits package, ensuring a fulfilling work experience for all team members.

Benefits

Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Short Term Disability

Life Insurance

Qualifications

• Must be able to function in multiple computer-based information systems.
• Better than average accuracy with details of work.

Responsibilities

• Processing inbound calls and triaging customer needs.
• Educating on products and scheduling appointments.
• Developing knowledge of customer needs to improve satisfaction.

Skills

Customer Service Mindset

Attention to Detail

Sympathetic Listening

Ability to Function in Computer Systems

Job description

• You like to build close, lasting relationships.
• You have been described as reserved or quiet and enjoy consistent, repetitive work.
• A customer service mindset in a team environment is important to you.
• You like a steady work pace and doing things the same way each time.

About us :

• We are a privately owned dermatology practice with 9 locations!
• We provide high quality care through the expertise of our providers and staff.
• We commit to focusing on compassion in our day-to-day operations, concentrating on the lives and medical concerns of each individual.
• Established in 2002, we have expanded our reach across the valley and have more growth planned!

Responsibilities will include, but are not limited to :

• Processing inbound calls
• Triaging customer needs
• Educating on products and services available
• Scheduling appointments
• Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
• Process incoming patient calls, referral sources, and other department inquiries

Qualifications

Who we are looking for :

• Sympathetic listener
• Patient and stable work style
• Better than average accuracy with details of work
• Works at a steady pace with support and encouragement from management
• Must be able to function in multiple computer-based information systems.
• Beable to work 8 hour shifts, five days per week (M-F)
• No time restrictions beween 8a-530p

We offer a competitive salary and benefits package, which includes paid time off, paid holidays, medical insurance, dental insurance and short term disability / life insurance. Full benefits after 90 day probationary period.

At Affiliated Dermatology, we are intent on setting people up for success by matching a person's strengths and talents with the right job. When that happens, it's a win for our people and our organization.

As part of your candidacy with Affiliated Dermatology, we'd like you to complete two assessments, which will take about 20 minutes to complete - the Predictive Index Behavioral and Cognitive Assessments.

The Behavioral Assessment measures your hard-wired, natural behaviors and strengths- or you at your very best. It takes about six minutes to complete.

The Cognitive Assessment is a 12-minute, time assessment that assesses your natural learning style. (Some people learn methodically and go narrow and deep, others quickly and broadly, for example.)

These assessments help us understand which of our roles would be best suited to a person's natural strengths, and allows us to get to know them better. These assessments do not provide a yes or no answer on any candidate, and are merely a part of our screening and selection process.

You can take the assessment here : https : / / assessment.predictiveindex.com / bo / c21 / CCR