Customer Service Manager - State Farm Agent Team Member

Rick Verst; Oxford, Northern (OH, KY); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Training & development

Competitive salary

Flexible schedule

Job summary

Rick Verst, State Farm Insurance and Financial Services, seeks a Customer Service Manager to lead the Oxford - OH team and ensure remarkable client experiences. The role focuses on improving service procedures, mentoring staff, and supporting growth within an agency that values customer focus and community impact.

Compensation ranges from $55,000 to $80,000 per year, with a full-time schedule and benefits including 401(k) options, paid time off, parental leave, and advancement opportunities.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.
• Attain Property, Casualty, Life and Health Licensing.
• Manage Team scheduling & payroll submission.

Skills

Customer service leadership

Managerial experience

Communication

Problem-solving

Job description

Full Time in Oxford - OH

• 401(k)
• 401(k) matching
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave

ROLE DESCRIPTION

As a Customer Service/Office Manager with Rick Verst, State Farm Insurance and Financial Services, you will generate the kind of Remarkable customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.
• Attain Property, Casualty, Life and Health Licensing

QUALIFICATIONS

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Compensation $55,000.00 - $80,000.00 per year

Customer Service Manager - State Farm Agent Team Member

Full Time in Oxford - OH

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION

As a Customer Service/Office Manager with Rick Verst, State Farm Insurance and Financial Services, you will generate the kind of Remarkable customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.
• Manage Team scheduling & payroll submission
• Attain Property, Casualty, Life and Health Licensing

QUALIFICATIONS

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Compensation $55,000.00 - $80,000.00 per year State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none