Customer Service Manager (Solar)

Our World Energy; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive Benefits

Weekly Pay

Company Equipment

PTO & Holidays

Career Growth

Referral Program

Competitive Salary

Job summary

Our World Energy is seeking a Customer Service Manager for our Phoenix onsite team. You will lead a talented customer service group, coach staff, and drive a world‑class residential solar customer experience.

You’ll manage escalations, analyze performance data, and partner with cross‑functional teams to ensure exceptional service and strong metrics. The role emphasizes leadership, communication, and a proactive approach to issue resolution, with opportunities for career growth in a fast‑paced

Qualifications

• High school diploma or equivalent required.
• 1–3 years in customer service or client support.
• 1–3 years in a customer service leadership or managerial role.

Responsibilities

• Lead day-to-day customer service team activities and coach staff.
• Serve as escalation point for high-priority customer concerns.
• Conduct regular one‑on‑one meetings to review performance and development.
• Analyze performance data to identify trends and improvement opportunities.
• Manage escalations across platforms and assist with coaching and QA.

Skills

Leadership

Customer service

Escalation management

Microsoft Office

Time management

Communication

Cross-functional collaboration

Prioritization

Solar industry knowledge

Bilingual (a plus)

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

Job description

Job Opening: Customer Service Manager (Solar)

Department: Internal Operations

Sub-Department: Customer Support

Location: Phoenix, Arizona (Onsite)

Why Join Our World Energy?

• Comprehensive Benefits: Choose from competitive medical, dental, and vision options tailored to your needs.
• Weekly Pay: Enjoy the stability of consistent, weekly pay.
• Tools for Success: Company equipment and vehicle provided for specific roles.
• Work-Life Balance: Generous Paid Time Off (PTO) and six observed holidays to recharge.
• Culture of Growth: Be part of a high-energy, fun, and friendly culture with endless opportunities for career advancement in a rapidly growing company.
• Referral Rewards: Benefit from our Employee Referral Program and help grow our talented team.
• Competitive Compensation: Earn a competitive salary that reflects your skills and experience.

Customer Service Manager Role Overview

As a Customer Service Manager, you are responsible for inspiring and coaching your team to provide a world‑class experience for our residential solar customers. It is your job to lead the team and seek solutions and results that create a high‑performing work environment. By analyzing situations quickly and acting decisively, you can create success for the business and build relationships through unparalleled customer advocacy. You will be responsible for building and inspiring a high‑performing team of talented individuals who deliver exceptional experiences for OWE customers.

Job Responsibilities

• Provide day‑to‑day leadership and support to customer service team members, including guidance on complex customer escalations and issue resolution.
• Serve as an escalation point for high‑priority, sensitive, or complex customer concerns across multiple platforms.
• Conduct regular one‑on‑one meetings with direct reports to review performance, provide coaching, and support professional development.
• Analyze and pull performance data to evaluate team productivity, trends, and opportunities for improvement.
• Spend time on the phone as needed to support escalations, coaching, quality assurance, or coverage.
• Attend, lead, and facilitate internal meetings as well as meetings with external partners and stakeholders.
• Respond to and manage online reviews, ratings, and customer feedback across various public platforms.
• Review, address, and resolve customer complaints submitted through multiple channels, including regulatory and third‑party platforms.
• Identify problems, evaluate different scenarios, and implement effective solutions in a timely and professional manner.
• Ensure adherence to company policies, SOPs, and customer service standards.
• Maintain clear, professional, and consistent communication with team members, leadership, and cross‑functional partners.
• Demonstrate strong organizational skills to manage multiple priorities, deadlines, and escalations simultaneously.
• Other duties as assigned.

Required Qualifications

• Education Requirements
  • Must be at least 18 years of age.
  • High school diploma or equivalent required.
• Required Skills
  • 1-3 years of experience in customer service or client support required.
  • 1-3 years of experience in a customer service leadership or managerial role required.
  • Strong leadership skills set clear priorities and performance goals for the team and eliminates barriers to the team’s success.
  • Minimum 2 years of client‑focused solutions experience within the solar industry (or related industry).
  • Demonstrates proficiency in Microsoft Office Excel, Word, Microsoft Teams.
  • Time management, positive attitude, and willingness to learn.
  • Proven ability to drive amazing customer experience and results through team development.
  • Serve as the liaison and customer advocate with a focus on improving the customer experience.
  • Passion for customer service and ownership of the customer experience.
  • Ability to champion and facilitate collaboration by cultivating relationships, mentoring, and effectively communicating with teammates and cross‑functional partners.
  • Proven ability to identify, prioritize, and resolve both customer and advocate issues quickly and effectively in a positive and practical manner.
  • Strong and effective capacity planning skills to maximize the productivity of resources; people, technology, etc.
  • Thrives on a team where expertise is shared, and feedback is welcomed.
  • Cross‑industry experience is welcome.
  • Prolonged periods sitting at a desk and working on a computer.
  • Bilingual is a plus!
• Physical Requirements
  • Ability to work in fast‑paced office or hybrid environment.
  • Prolonged periods of sitting, typing, and computer work.
  • Ability to participate in virtual or in‑person dealer meetings as needed.
  • Must have reliable transportation if travel is required.

About Us

Our World Energy is one of the nation’s fastest‑growing solar energy companies, specializing in residential and commercial solar panel installation. We are dedicated to helping families and businesses take control of their energy costs while reducing their environmental footprint. With operations across multiple U.S. states and international markets, our teams deliver high‑quality solar solutions backed by expert craftsmanship, exceptional customer service, and a commitment to long‑term sustainability. At Our World Energy, we believe in empowering communities through clean, affordable, and reliable solar energy.

We are an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.