Customer Service Manager/Sales – Foodservice

Phoenix VX; Newark (NJ); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid time off

Job summary

Phoenix VX, a growing food distribution company in Newark, NJ, seeks a Customer Service Representative + Sales Specialist to support a team of outside sales professionals and serve as the primary contact for customers throughout the order lifecycle.

This role is ideal for someone who thrives in a fast-paced food distribution environment, builds customer relationships, solves problems, and supports sales growth while ensuring exceptional service.

Qualifications

• 3-5 years of customer service, inside sales, account management, or sales support experience.
• Experience supporting outside sales teams in a food distribution, foodservice, protein, seafood, dairy, food manufacturing, wholesale redistribution, or CPG environment.
• Experience managing the full order lifecycle from order entry through delivery.
• Strong customer relationship management and problem-solving abilities.
• Experience working with CRM, ERP, order management, or distribution management systems.
• Ability to multitask and prioritize effectively in a high-volume environment.

Responsibilities

• Serve as the primary contact for customers regarding orders, pricing, deliveries, product availability, and service-related inquiries.
• Manage the complete order lifecycle from order entry through delivery and issue resolution.
• Support outside sales representatives by coordinating customer requests, pricing updates, product information, and account activity.
• Build strong relationships with customers through proactive communication and responsive service.
• Identify opportunities to upsell, introduce new products, and grow accounts.
• Coordinate with warehouse, logistics, purchasing, and sales to ensure timely fulfillment.
• Communicate product changes, pricing updates, inventory shortages, and delivery schedules to customers.
• Maintain accurate customer records and pricing information in CRM.
• Assist with sales reporting, quotes, and customer follow-up activities.
• Participate in product training, supplier meetings, and ongoing sales development initiatives.

Skills

Order Processing

Account Management

Upselling

New Product Introduction

Cross-Functional Coordination

CRM

Sales Reporting

MS Office

Tools

CRM systems

Job description

A growing food distribution organization is seeking an Customer Service Representative + Sales Specialist (upselling) to support a team of outside sales professionals while serving as a primary point of contact for customers throughout the order lifecycle.

This role is ideal for someone who thrives in a fast-paced food distribution environment and enjoys building customer relationships, solving problems, supporting sales growth, and ensuring customers receive exceptional service. The successful candidate will bring experience working within food distribution, food manufacturing, protein, dairy, seafood, foodservice, or wholesale food channels and will understand the urgency, complexity, and pace of the industry.

This position offers the opportunity to become a key contributor within a collaborative sales organization while supporting customer retention, account growth, and operational excellence.

CORE COMPETENCIES

• Order Processing & Full Order Lifecycle Management
• Account Management & Customer
• RetentionUpselling & New Product Introduction
• Cross-Functional Coordination (Sales, Warehouse, Logistics)
• CRM & Order Management Systems
• ManagementSales Reporting & Performance Tracking
• Microsoft Office (Outlook, Excel, Word)

WHAT YOU'LL DO

• Serve as the primary contact for customers regarding orders, pricing, deliveries, product availability, and service-related inquiries.
• Manage the complete order lifecycle from order entry through delivery and issue resolution.
• Support outside sales representatives by coordinating customer requests, pricing updates, product information, and account activity.
• Build strong relationships with customers through proactive communication and responsive service.
• Identify opportunities to introduce new products, increase order volume, and support account growth initiatives.
• Coordinate closely with warehouse, inventory, logistics, purchasing, and sales teams to ensure timely fulfillment.
• Communicate product changes, pricing updates, inventory shortages, and delivery schedules to customers.
• Maintain accurate customer records, pricing information, and account notes within CRM and internal sysems.
• Assist with sales reporting, quote preparation, account analysis, and customer follow-up activities.

Participate in product training, supplier meetings, and ongoing sales development initiatives.

BASIC QUALIFICATIONS

• 3-5 years of customer service, inside sales, account management, or sales support experience.
• Experience supporting outside sales teams in a food distribution, foodservice, protein, seafood, dairy, food manufacturing, wholesale redistribution, or CPG environment.
• Experience managing the full order lifecycle from order entry through delivery.
• Strong customer relationship management and problem-solving abilities.
• Experience working with CRM, ERP, order management, or distribution management systems.
• Ability to multitask and prioritize effectively in a high-volume environment.

PREFERRED QUALIFICATIONS

• Experience introducing new products or supporting account growth initiatives.
• Knowledge of foodservice distribution operations.
• Experience working directly with inventory, pricing, purchasing, and logistics teams.
• Candidates may currently hold titles such as:
• Customer Service Representative
• Customer Account Representative
• Foodservice Customer Service Representative
• Inside Account Manager
• Order Management Specialist
• Etc.

Industries of interest include:

• Food Distribution
• Foodservice Distribution
• Seafood Distribution
• Dairy Distribution
• Food Manufacturing
• Wholesale
• Food Redistribution
• CPG Foodservice

COMPENSATION & BENEFITS

• Base Salary: $75,000 – $80,000 + Monthly and quarterly bonus opportunities
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paidtime off

WHY JOIN US?

• Stable, family-owned organization
• Collaborative inside and outside sales team Environment
• Opportunity to build long-term customer relationships
• Significant exposure to sales, operations, logistics, and leadership
• Strong potential for professional growth and advancement