Customer Service Manager- No Relocation Provided

Dynatect Manufacturing, Inc.; New Berlin (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Dynatect Manufacturing, Inc. in New Berlin, WI seeks a Customer Service Manager to lead the Customer Service team, partner with Commercial Leadership, and drive Lean improvements across North America and global service teams.

You will recruit, train, and develop leaders, monitor KPIs, and collaborate with Sales, Engineering, Quality, and Operations to elevate the customer experience.

Qualifications

• 5+ years of customer service leadership experience.
• Proven ability to motivate, coach, and develop teams.
• Experience managing KPIs, metrics, and performance.
• Strong problem-solving and communication skills.
• Experience working with ERP systems.
• Manufacturing experience preferred.
• Continuous improvement mindset with a passion for making things better.

Responsibilities

• Lead, coach, and develop a talented Customer Service team.
• Partner with Commercial Leadership to create and execute customer service strategies.
• Drive process improvements that reduce errors, increase efficiency, and improve customer satisfaction.
• Build a culture of accountability, growth, and continuous improvement.
• Monitor team performance, establish meaningful metrics, and celebrate wins.
• Support key customer accounts and work cross-functionally with Sales, Engineering, Quality, and Operations.
• Help shape the future of Dynatect's customer experience across North America and our global service teams.
• Recruit, train, and develop the next generation of leaders within the organization.

Skills

Leadership

KPIs

ERP systems

Manufacturing

Lean

Communication

Coaching

Job description

Location: New Berlin, WI Full-Time | Lead the Team. Elevate the Experience. Drive the Future.

Customer Service Manager

Are you the type of leader who thrives on building high-performing teams, improving processes, and creating exceptional customer experiences?

At Dynatect, we're looking for a Customer Service Manager who is ready to make an impact. This is more than a customer service role—it's an opportunity to shape the future of our customer experience, develop top talent, and partner with leadership to drive growth across the organization.

What You'll Do

• Lead, coach, and develop a talented Customer Service team
• Partner with Commercial Leadership to create and execute customer service strategies
• Drive process improvements that reduce errors, increase efficiency, and improve customer satisfaction
• Build a culture of accountability, growth, and continuous improvement
• Monitor team performance, establish meaningful metrics, and celebrate wins
• Support key customer accounts and work cross-functionally with Sales, Engineering, Quality, and Operations
• Help shape the future of Dynatect's customer experience across North America and our global service teams
• Recruit, train, and develop the next generation of leaders within the organization

What Makes This Role Exciting?

• Opportunity to influence company strategy
• Lead a growing and evolving customer service organization
• Work directly with senior leadership
• Drive meaningful change through Lean and continuous improvement initiatives
• Build and mentor a team that directly impacts customer success
• Gain exposure to sales, operations, engineering, and manufacturing

What We're Looking For

• 5+ years of customer service leadership experience
• Proven ability to motivate, coach, and develop teams
• Experience managing KPIs, metrics, and performance
• Strong problem-solving and communication skills
• Experience working with ERP systems
• Manufacturing experience preferred
• Continuous improvement mindset with a passion for making things better

Why Dynatect?

At Dynatect, we're passionate about protecting equipment, people, and productivity around the world. We believe great customer experiences start with great people—and we're committed to investing in our employees' growth and success.

Reasonable Accommodation

Dynatect Manufacturing is committed to providing reasonable accommodations throughout the recruitment and employment process. Applicants requiring assistance during the hiring process are encouraged to request support at any stage of the recruitment process.

Dynatect Manufacturing is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are based on qualifications, merit, and business needs. We are committed to maintaining a workplace free from unlawful discrimination and harassment and welcome candidates from a variety of backgrounds, experiences, and perspectives.