Customer Service Manager: Lead Teams & Elevate Service

Mueller Sports Medicine, Inc.; Town of Prairie du Sac (WI); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Mueller Sports Medicine, Inc. in Wisconsin is seeking a seasoned Customer Service Manager to supervise the department, ensure orders are processed accurately and on time, and maintain high customer satisfaction.

You will lead staffing, budgeting, and policy development, coordinate with shipping and purchasing, conduct surveys per ISO 13485, and handle pricing and billing processes while protecting data confidentiality.

Qualifications

• Associate degree in business, administrative services, marketing or related field.
• Five or more years of customer service, inside sales or related experience.
• Three or more years of progressive leadership and management experience.

Responsabilités

• Lead all aspects of the Customer Service department including back-up for all department duties, hire new associates, train associates, complete and review associate performance, and address performance issues as necessary.
• Monitor and maintain time off records for department associates.
• Produce and monitor an annual budget.
• Contribute to the review and development of customer service-related company policies.
• Conduct bi-annual customer service survey per ISO 13485 requirements.
• Work with shipping and purchasing on backorders, questions on orders, routing, substitution, errors and claims.
• Manage AvaTax system to ensure complete and accurate customer sales tax exemption certificates logged.
• Oversee credit card processing for the department. Maintain current pricing for requested customer categories in SAP.
• Maintain customer and product information including customer maintenance screen.
• Manage production of planograms for proposed displays.
• Resolve escalated customer complaint calls.
• Produce monthly reports.
• Review and approve monthly billing from UPS and FedEx.
• Process all special pricing, orders, claims, etc.

Description du poste

Mueller Sports Medicine, Inc. in Wisconsin is seeking a seasoned Customer Service Manager to supervise the department, ensure orders are processed accurately and on time, and maintain high customer satisfaction.

You will lead staffing, budgeting, and policy development, coordinate with shipping and purchasing, conduct surveys per ISO 13485, and handle pricing and billing processes while protecting data confidentiality.