Customer Service Manager — Lead a Dynamic Pocatello Team

FCX Performance; Pocatello (ID); On-site; USD 65,000 - 90,000; Full time

Job summary

Applied Industrial Technologies is seeking a Customer Service Manager in Pocatello, ID to lead the local service center and drive customer satisfaction. You will hire and develop staff, manage operations to meet financial targets, and ensure timely order fulfillment and strong customer relationships.

The role requires 2+ years of leadership in a B2B environment, solid communication skills, and proficiency in Excel with ERP/SAP experience considered a plus.

Qualifications

• 2+ years sales or customer service leadership experience in a B2B environment (supervisory/management experience preferred).
• High school diploma or GED.
• Written and verbal communication skills, including English grammar.
• Excel proficiency; ERP / SAP experience a plus.

Responsibilities

• Hire, train, and develop service center personnel
• Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP
• Meet customer and shipment metrics including time to fill, expediting orders, and quoting
• Review and complete monthly reports as well as overseeing petty cash balancing
• Ensure that customer relations are maintained at a high level
• Use key metrics to evaluate and recommend best practices for operations

Skills

Leadership

Communication

Analytical skills

Industry knowledge

Customer service

Education

High school diploma or GED

Tools

Excel

ERP / SAP

Job description

Applied Industrial Technologies is seeking a Customer Service Manager in Pocatello, ID to lead the local service center and drive customer satisfaction. You will hire and develop staff, manage operations to meet financial targets, and ensure timely order fulfillment and strong customer relationships.

The role requires 2+ years of leadership in a B2B environment, solid communication skills, and proficiency in Excel with ERP/SAP experience considered a plus.