Customer Service Manager: Front End Leader & Recruiting

Save More Marketplace; Park Falls (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Save More Marketplace in Minocqua, WI is seeking an energetic Customer Service Manager to lead the Front End, enhance guest experience, and own store-wide recruiting. The role involves developing the Front End team, responding to customer needs, and maintaining service standards while coordinating hiring and onboarding for all departments.

The ideal candidate will inspire a positive shopping environment, solve problems, and deliver friendly, efficient service during every visit.

Qualifications

• Minimum two years of management or supervisory experience in grocery retail; three+ preferred.
• Experience recruiting, interviewing, hiring, onboarding preferred.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Lead daily Front End and customer-service operations to ensure a welcoming shopping experience.
• Coach Front End staff to meet service standards and manage staffing based on traffic.
• Oversee cash-handling, register accountability, refunds, and Front End controls.
• Manage recruiting for all store departments; create postings and conduct interviews.

Skills

Management

Recruiting

Training & Development

Customer Service

Scheduling

Communication

Problem Solving

Leadership presence

Job description

Save More Marketplace in Minocqua, WI is seeking an energetic Customer Service Manager to lead the Front End, enhance guest experience, and own store-wide recruiting. The role involves developing the Front End team, responding to customer needs, and maintaining service standards while coordinating hiring and onboarding for all departments.

The ideal candidate will inspire a positive shopping environment, solve problems, and deliver friendly, efficient service during every visit.