Customer Service Manager - Facilities Maintenance Climate Control

Sun Belt Rentals; Salt Lake City (UT); On-site; USD 62,000 - 87,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager for Facilities Maintenance to enhance customer experience in the rental of Climate Control equipment. This role involves being the primary contact for strategic customers, streamlining workflows, and driving revenue growth. You will engage with various stakeholders, manage customer compliance metrics, and develop training materials. Join a company that values its workforce and offers extensive benefits, including health plans and generous time off. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Volunteer Time Off

Tuition Reimbursement

Flexible Spending

Life Insurance

Short-term Disability

Long-term Disability

Qualifications

• High School Diploma or equivalent with 3-5 years in the rental industry.
• Strong customer service commitment and analytical skills.

Responsibilities

• Provide exceptional service to FM Strategic Customers.
• Manage customer compliance metrics and onboarding processes.
• Collaborate with Marketing for proactive content.

Skills

Customer Service

Analytical Skills

Communication Skills

Team Collaboration

Organizational Skills

Adaptability

Education

High School Diploma

3-5 years in Rental Industry

Tools

Microsoft Office (Excel, Word, Outlook)

Wynne Software

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

The Customer Service Manager – Facilities Maintenance role provides exceptional, professional, and efficient customer service to our FM Strategic Customers in the rental of Climate Control equipment and store items. This position is considered the centralized point of contact for a specific group of accounts and is responsible for improving the FM customer experience, streamlining the workflow process with our customer support and field-level operations teams, and driving revenue within our strategic customer book of business.

Position Responsibilities:

1. Provide exceptional, professional, and efficient service to our FM Strategic Customers.
2. Centralized point of contact for a specific group of assigned strategic customers.
3. Perform customer research and data analyses.
4. Responsible for onboarding, maintaining, and growing new and potential Strategic Customers.
5. Engage prospective companies and various decision-making levels to identify appropriate contacts, and qualifiers, and generate profitable deals through the sales pipeline.
6. Oversight and management of customer compliance metrics.
7. Collaborate and create processes for Quality Control and Assurance amongst all Strategic Customer Support teams to ensure that we are maximizing the customer experience.
8. Develop seasonal training material for internal cross-divisional team members and external customer education.
9. Work with AR to ensure payments are posted properly for summary billing accounts.
10. Vendor portal management, comprehensive understanding of all Vendor Portal Systems.
11. Conduct prospecting activities to identify potential strategic customer onboards.
12. Communicate effectively with Sr. management and cross-divisional teams.
13. Collaboration with Marketing on proactive seasonal content and messaging.
14. Communicate to strategic customers ahead of significant weather events.
15. Work with strategic customers to develop specialized processes and procedures, as needed.
16. Identify key Climate Control tradeshows and organizations and ensure representation.
17. Go above and beyond by displaying a positive and enthusiastic attitude.
18. Ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced environment.
19. Proven ability to recognize and adapt to company culture.
20. Attentive to the FM landscape and competitive activities. Collaborate and assist in developing strategies to adapt and evolve our go-to-market sales process.

Requirements:
Education & Experience:

1. High School Diploma or Equivalent combination of education and experience of 3 to 5 years in the rental industry.
2. Knowledge of Microsoft Office Products (Excel, Word, Outlook).
3. Wynne software experience preferred.
4. Ability to prioritize and manage multiple tasks.
5. Commitment to excellent customer service both internally and externally.
6. Team oriented with the ability to collaborate with others.
7. Written and verbal communication skills highlighted in all forms of communication including email.
8. Quick learner willing to adapt to change.
9. Requires minimal supervision.
10. Strong teamwork and interpersonal skills.
11. Effective written and verbal communication and presentation skills.
12. Strong analytical skills and ability to come up with new ideas and suggestions from these results.
13. Ability to implement processes, monitor progress, and make necessary adjustments to achieve objectives.
14. Strong organizational skills and ability to multi-task projects in a dynamic, fast-paced environment with shifting priorities.
15. Experience working with large national accounts.

Physical Demands:
Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground.

Base Pay Range: $62,671.00 - 86,172.90
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes health, dental and vision plans, 401(k), volunteer time off, short-term and long-term disability, accident, life and travel insurance, as well as flexible spending, tuition reimbursement, college savings, EAP and length of service awards. You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following time off from work, subject to Sunbelt’s policies: twelve to twenty-five vacation days depending on years of service; five sick days; six paid holidays, two paid half day holidays, two floating holidays, one inclusion day, and one volunteer day (unless specified in a collective bargaining agreement).

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity, please notify them that you are applying for this position. In order for the employee to get a referral bonus, they need to contact their regional recruiter.