CUSTOMER SERVICE MANAGER ( Edgewood)

Rowe's IGA Supermarkets; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Rowe’s IGA Supermarkets in Jacksonville, FL is seeking a Customer Service Manager to lead the front-end team and ensure a smooth, friendly shopping experience for customers. You will train associates, manage inquiries, and help process transactions with integrity.

The role emphasizes teamwork, strong communication, and adherence to store policies, with responsibilities including cash handling oversight and ensuring a safe environment for guests and staff.

Qualifications

• High school diploma or GED; or equivalent experience.
• Strong customer service and communication skills.
• Ability to lead and mentor front-end associates.
• Commitment to teamwork and accuracy.

Responsibilities

• Provide exceptional customer service with a positive attitude.
• Lead, mentor, and train Front End Associates for a great shopping experience.
• Follow store policies and procedures.
• Maintain a safe, clean environment for customers and staff.
• Communicate with Lead Customer Service Manager and Store Manager.
• Assist with cash handling and security procedures to prevent loss.
• Support store operations to ensure overall success.
• Take on other duties as assigned.

Skills

Customer service

Leadership

Communication skills

Teamwork

Conflict resolution

Education

High school diploma or GED

Job description

Location: 1012 Edgewood Ave N

Job Id:801

# of Openings:1

At Rowe’s, we are passionate about providing an exciting and rewarding grocery shopping experience. Our customers, our families, and the communities we live and work deeply matter to us.We strive for excellence in everything we do and aim to make a meaningful difference in the communities we serve.

We recognize that happy employees working in a well-organized efficient environment creates the energy and excitement needed to keep our stores a vibrant place to shop. We empower our people to make decisions that improve the work of our associates, customers, and company. Our associates work hand and hand to deliver to our customers the finest products and personalized service while having fun too.

If this location is too far from your home and family, check out our other postings. If you don’t find what you’re looking for, apply to this listing and tell us where you want to work. There may be an opening that we have not postedyet.

We are looking for a CUSTOMER SERIVCE MANAGER to join our Rowe's team.

The purpose of this position is to ensure and enjoyable shopping experience with a smooth and efficient operation of the front end. This person will be providing exceptional customer service to all customers, training, mentoring front end associates, assisting with checking, and bagging, handling customer complaints, processing refunds and exchanges and ensuring the front end always has proper coverage.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide exceptional customer service including greeting customers and answering questions with a positive attitude.
• Lead, teach, mentor, and educate Front End Associates to be successful in delivering a great shopping experience and promote an environment of teamwork.
• Follow established departmental and store policies and procedures
• Establish and maintain a safe and clean environment that encourages our customers to return.
• Communicates openly and frequently with the Lead Customer Service Manager and Store Manager
• Assist with monitoring the cash management activities of the office associates and cashiers. Ensuring proper tender procedures are followed and monitoring the security system to prevent financial loss.
• Assists as needed to ensure the success of the store as a whole
• Assists in other duties as assigned

QUALIFICATIONS

A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

• At least 18 years of age.
• A passion for serving people.
• Must possess strong communication skills, including verbal and listening skills to communicate with customers and fellow associates effectively and efficiently
• Ability to handle conflict appropriately and professionally
• Ability to read, write, and do simple math.
• Ability to work well with others and work well as a team
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for our mission and commitment to working collaboratively.
• Ability to work weekends, evenings, and holidays

PHYSICAL DEMANDS

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to outside weather conditions. Work involves standing at registers, pushing, pulling, carrying, stooping, twisting, crouching, and reaching, repetitive arm and hand movements and continuous interaction with customers and fellow associates.