SEAFOOD MANAGER (Beach)

Rowe's IGA Supermarkets; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Rowe's IGA Supermarkets in Jacksonville, FL is seeking a Seafood Manager to lead our seafood department, educate customers at the counter, stock the seafood case, and train new seafood associates.

The role emphasizes delivering exceptional customer service, maintaining sanitation and cleanliness, and ensuring product freshness while working closely with the store team.

Qualifications

• Must be at least 18 years old.
• Ability to read, write, and do simple math.
• Ability to follow instructions.
• Ability to work well with others and as part of a team.
• Bilingual abilities are a plus.

Responsibilities

• Educate and assist customers at the seafood counter.
• Stock the seafood case and keep area clean and sanitized.
• Train new seafood associates.
• Provide remarkable customer service and maintain store standards.

Skills

Customer service

Teamwork

Communication

Reading & Math

Attention to detail

Flexibility

Job description

At Rowe’s, we are passionate about providing an exciting and rewarding grocery shopping experience. Our customers, our families, and the communities we live and work deeply matter to us.We strive for excellence in everything we do and aim to make a meaningful difference in the communities we serve.

We recognize that happy employees working in a well-organized efficient environment creates the energy and excitement needed to keep our stores a vibrant place to shop. We empower our people to make decisions that improve the work of our associates, customers, and company. Our associates work hand and hand to deliver to our customers the finest products and personalized service while having fun too.

We are looking for a SEAFOOD MANAGER to join our Rowe's team.

The purpose of this position is to sell Rowe’s fresh seafood by providing remarkable customer service. This person will be educating and assisting customers at the seafood counter, stocking the seafood case and area, ensuring the cleanliness and sanitation and training new seafood associates.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service.
• Maintain compliance with corporate policies including merchandising, food safety, signing, conditioning, stockroom, fixtures usage and maintenance, labor agreements, quality ordering functions, shrink control, shipping/receiving, salvage, freight receiving/stocking procedures and standards.
• Coordinate merchandising of the department floor; manage/execute planograms; plan ads/store events; maintain salvage procedures; review Transfer reports.
• Schedule completion of price changes
• Audit scan audits, file maintenance exceptions, department supply orders, transfer log, and vendor logs
• Promote and follow Company initiatives.
• Interview and hire new associates.
• Sell products to customers.
• Monitor overstock/understock conditions to maintain in stock integrity.
• Monitor daily/weekly sales, and purchases; manage all financial reports.
• Respond to verbal/written customer comments/complaints/requests.
• Verify daily/weekly time and attendance functions are completed.
• Audit written distribution center returns/weekly recaps, and Returns to Suppliers
• S tore management works collaboratively with others to manage all common associate areas (i.e. break rooms, and bathrooms) to make sure they are inviting in appearance and reflect standards.
• Supervise and coach team members in the performance of their duties; complete performance reviews and provide feedback to Store Manager.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

• At least 18 years of age.
• Ability to deliver friendly and prompt customer service.
• Ability to read, write, and do simple math.
• Ability to follow instructions.
• Ability to work well with others and work well as a team
• Continually strives to be product-minded, customer minded, detailed, consistent and forward focused
• Ability to work weekends, evenings, and holidays
• A passion for serving others
• Prior experience is preferred
• Bilingual abilities are a plus

PHYSICAL DEMANDS:

Perform their duties primarily in the department. May be exposed to various temperature changes and environments. Work involves using cutting tools, walking, bending, standing, lifting, and carrying products hand-eye coordination, and interaction with customers and associates.