CUSTOMER SERVICE MANAGER (Baymeadows)

Rowe's IGA Supermarkets a member of Massy Stores (USA), LLC; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Rowe’s IGA Supermarkets in Jacksonville, FL is seeking a CUSTOMER SERVICE MANAGER to ensure a positive shopping experience and smooth front-end operations. You will train and mentor front-end associates, handle customer inquiries, and help with checking, bagging, refunds, and exchanges while maintaining proper coverage.

The role emphasizes exceptional service, teamwork, and adherence to store policies, with strong communication and leadership needed to foster a vibrant customer-focused

Qualifications

• High school diploma or GED preferred; or equivalent combination of education and training.
• Strong communication and interpersonal skills with customers and staff.
• Ability to lead and mentor front-end associates and resolve conflicts.

Responsibilities

• Provide exceptional customer service and greeting customers with a positive attitude.
• Lead, teach, and mentor Front End Associates to deliver a great shopping experience.
• Ensure adherence to store policies, safety, and proper cash handling procedures.
• Monitor cash management and security to prevent loss and ensure coverage.
• Assist in other duties as assigned to support store operations.

Skills

Customer service

Leadership

Communication

Teamwork

Education

High school diploma or GED

Job description

At Rowe’s, we are passionate about providing an exciting and rewarding grocery shopping experience. Our customers, our families, and the communities we live and work deeply matter to us. We strive for excellence in everything we do and aim to make a meaningful difference in the communities we serve.

We recognize that happy employees working in a well-organized efficient environment creates the energy and excitement needed to keep our stores a vibrant place to shop. We empower our people to make decisions that improve the work of our associates, customers, and company. Our associates work hand and hand to deliver to our customers the finest products and personalized service while having fun too.

If this location is too far from your home and family, check out our other postings. If you don’t find what you’re looking for, apply to this listing and tell us where you want to work. There may be an opening that we have not posted yet.

We are looking for a CUSTOMER SERIVCE MANAGER to join our Rowe's team.

The purpose of this position is to ensure and enjoyable shopping experience with a smooth and efficient operation of the front end. This person will be providing exceptional customer service to all customers, training, mentoring front end associates, assisting with checking, and bagging, handling customer complaints, processing refunds and exchanges and ensuring the front end always has proper coverage.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide exceptional customer service including greeting customers and answering questions with a positive attitude.
• Lead, teach, mentor, and educate Front End Associates to be successful in delivering a great shopping experience and promote an environment of teamwork.
• Follow established departmental and store policies and procedures
• Establish and maintain a safe and clean environment that encourages our customers to return.
• Communicates openly and frequently with the Lead Customer Service Manager and Store Manager
• Assist with monitoring the cash management activities of the office associates and cashiers. Ensuring proper tender procedures are followed and monitoring the security system to prevent financial loss.
• Assists as needed to ensure the success of the store as a whole
• Assists in other duties as assigned

Qualifications

A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

• At least 18 years of age.
• A passion for serving people.
• Must possess strong communication skills, including verbal and listening skills to communicate with customers and fellow associates effectively and efficiently
• Ability to handle conflict appropriately and professionally
• Ability to read, write, and do simple math.
• Ability to work well with others and work well as a team
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for our mission and commitment to working collaboratively.
• Ability to work weekends, evenings, and holidays

PHYSICAL DEMANDS

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to outside weather conditions. Work involves standing at registers, pushing, pulling, carrying, stooping, twisting, crouching, and reaching, repetitive arm and hand movements and continuous interaction with customers and fellow associates.