CUSTOMER SERVICE MANAGER - CORONA, CA

Canteen North America; Corona (CA); On-site; USD 69,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to enhance client retention and ensure compliance with account standards. This role involves site visits, developing sales plans, and driving customer satisfaction at the point of sale. Join a company that values growth and innovation, where your passion for service will help transform the workplace experience. If you thrive in a dynamic environment and are eager to make a difference, this opportunity is perfect for you.

Benefits

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts

Qualifications

• 3 years driving experience required.
• Ability to operate material handling equipment.
• Must be able to lift 50 lbs. consistently.

Responsibilities

• Responsible for site visits and client retention.
• Ensure compliance with account standards.
• Coordinate efforts to improve customer retention.

Skills

Customer Service

Communication Skills

Route Management

Retail Experience

Food & Beverage Experience

Education

Bachelor’s Degree

Two Year College Degree

Tools

Material Handling Equipment

Job description

Join to apply for the CUSTOMER SERVICE MANAGER - CORONA, CA role at Canteen North America

1 day ago Be among the first 25 applicants

Join to apply for the CUSTOMER SERVICE MANAGER - CORONA, CA role at Canteen North America

Get AI-powered advice on this job and more exclusive features.

Canteen

Salary: $68,640 / year

Other Forms of Compensation: Yearly Bonus Incentive

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

Key Responsibilities:

1. Responsible for site visits and client retention
2. Assist branches with grand openings
3. Ensure we are compliant with local and national account standards; review corporate compliance reporting
4. Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
5. Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
6. Coordinate efforts to improve the customer retention and client experience at the point of sale
7. Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
8. Drive compliance to merchandising standards
9. Assess performance by location through audit reports (Quarterly District Evaluations)
10. Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Preferred Qualifications:

1. A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
2. 3 years driving experience required.
3. Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
4. Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.
5. Route management, retail and merchandising experience is preferred
6. Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
7. Food & beverage experience
8. Excellent communication skills required
9. Must be able to travel to client sites
10. Must be passionate about providing world class service to our clients and customers
11. Must be able to lift 50 lbs. on a consistent basis.

Apply to Canteen today!

Canteen is a member of Compass Group USA

About

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen

are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1418220

Canteen

Leticia Pinon

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Food and Beverage Services

Referrals increase your chances of interviewing at Canteen North America by 2x

Sign in to set job alerts for “Customer Service Manager” roles.

Irvine, CA $75,000.00-$85,000.00 5 months ago

Customer Service & E-Commerce Supervisor - Full Time

Customer Service Supervisor I (M - F, 7:00am-3:30pm)

Yorba Linda, CA $80,000.00-$100,000.00 3 weeks ago

Client Experience and Service Manager, South Coast Plaza

Yorba Linda, CA $80,000.00-$100,000.00 3 weeks ago

Customer Service Supervisor- Asia Market

Irvine, CA $80,000.00-$95,000.00 7 months ago

Mission Viejo, CA $30,000.00-$70,000.00 1 year ago

Sr. Manager, New Homes Customer Operations

Irvine, CA $130,000.00-$160,000.00 18 hours ago

Orange County, CA $60,000.00-$80,000.00 2 months ago

Customer Quality Manager (H/F) - SAFRAN ELECTRONICS & DEFENSE AVIONICS USA, LLC

Buena Park, CA $68,640.00-$70,000.00 1 week ago

Lake Elsinore, CA $68,640.00-$70,000.00 1 week ago

San Bernardino, CA $57,435.00-$95,550.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.