Customer Service Manager

JobFairGiant.com; Detroit (MI); On-site; USD 50,000 - 75,000; Full time

Job summary

JobFairGiant.com in Detroit, Michigan, seeks a dynamic leader to guide a team of product experts delivering a frictionless customer experience.

You will coach staff, set performance benchmarks, mentor team members daily, and resolve escalations to ensure exceptional service and career growth within a fast-paced environment.

Strong communication, coaching skills, and proficiency with Microsoft Office are essential to excel in this role, along with a commitment to ongoing process improvement.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint).

Responsibilities

• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth.
• Establish performance benchmarks and hold team to those goals.
• Resolve customer conflicts and handle escalation procedures.

Skills

Leadership

Communication skills

Customer service experience

Tools

Microsoft Office

Job description

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures

Qualifications

• 3+ years' of customer service
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)