Client Services Manager

Patch.com; United States; On-site; USD 50,000 - 60,000; Full time

Job summary

Patch.com is on the lookout for a Client Services Manager to drive operational excellence and enhance customer success. This role entails overseeing post-sale support for advertisers, managing campaigns, and developing scalable client support systems. The company values passion for local journalism and seeks individuals who thrive in a fast-paced, collaborative environment.

Benefits

401(k)

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Referral program

Vision insurance

Qualifications

• 3+ years in digital advertising operations or client services.
• Familiarity with ad serving platforms, particularly Google Ad Manager.
• Strong organizational and project management skills.

Responsibilities

• Lead post-sale support for Patch advertisers, ensuring smooth service.
• Manage campaign implementation for display and newsletter advertising.
• Monitor pacing and delivery across campaigns, addressing issues.

Skills

Organizational skills

Project management

Communication

Tools

Ad serving platforms

Salesforce

Job description

This range is provided by Patch.com. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $60,000.00/yr

About Patch

Patch is a hyperlocal news platform serving more than 1,200 U.S. communities. We combine the power of local journalism with scalable technology to keep people informed and connected. Our mission: strengthen communities through trustworthy, essential reporting.

We’re fast-moving, collaborative, and mission-driven — and we’re looking for a Client Services Manager who’s passionate about operational excellence and customer success.

What You’ll Do

As a Client Services Manager , you’ll lead post-sale support for Patch advertisers — from campaign setup to reporting — ensuring every client receives smooth, responsive service.

You’ll

• Manage campaign implementation for display and newsletter advertising
• Partner with Sales, Ad Ops, and Account Management to ensure timely, error-free launches
• Monitor pacing and delivery across campaigns and resolve any issues
• Serve as the go-to for campaign reporting and performance insights
• Flag and address delivery bottlenecks or process gaps
• Help develop scalable systems and best practices for client support

What You’ll Bring

• 3+ years in digital advertising operations, client services, or media execution
• Familiarity with ad serving platforms (Google Ad Manager a plus)
• Strong organizational and project management skills
• Clear communicator with a client-first mindset
• Comfortable working across internal tools, teams, and time zones
• Thrive in a fast-paced, remote environment

Nice to Have

• Experience with programmatic or newsletter campaigns
• Familiarity with Salesforce or CRM platforms
• Background in agency workflows or media planning

Ready to make local advertising more effective — and local communities stronger? Join Patch and help us deliver great campaigns, every time.

For consideration, please email your resume to [e-mail].

Patch serves our communities by providing trustworthy local journalism, covering the most important issues, and celebrating the people and stories that make each town unique. Patch favors talent, drive, diversity and capacity to grow over credentials and homogeneity.

Patch Media is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, citizenship, age, disability, sex, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by applicable law. Our commitment to equality extends to all aspects of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and general treatment.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

• 401(k)
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Online Audio and Video Media

Referrals increase your chances of interviewing at Patch.com by 2x

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