Customer Service Manager

Goodwill Industries of Monocacy Valley, Inc.; Sykesville (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

A leading company is seeking a Customer Service Manager to oversee retail operations and lead a team in achieving sales goals. This role involves managing daily store activities, ensuring customer satisfaction, and developing team members. Join us to make a community impact while enjoying competitive benefits and opportunities for growth.

Benefits

Medical, Dental, and Vision plans

401K and Life Insurance

Paid Time Off

Holidays

Employee Assistance Program

Qualifications

• One-year customer service experience required.
• Preferred one-year retail management experience.

Responsibilities

• Oversee daily store operations and achieve sales goals.
• Mentor and train team members to ensure standards are met.
• Ensure excellent customer service to donors and shoppers.

Skills

Customer Service

Leadership

Retail Management

Team Development

Education

High School Diploma

GED

Tools

Microsoft Office Suite

Job description

Join to apply for the Customer Service Manager role at Goodwill Industries of Monocacy Valley, Inc.

Location and Contact

6300 Georgetown Blvd Sykesville Maryland, 21784, [phone]

Starting Pay

$19.25 Hourly

Additional Opportunities

We are hiring at all MD locations. If this location isn't your preferred choice, we will discuss other opportunities.

Position Description

Responsible for overseeing, leading, and achieving sales goals for Goodwill of Monocacy Valley and its affiliates. Manages daily store operations, leads the team, and drives business success. Focuses on building, leading, and retaining motivated, high-performing teams of Retail Sales Associates.

Essential Duties and Responsibilities

1. Execute retail operations plans to meet profit, revenue, and sales goals.
2. Make decisions related to daily store operations within your area.
3. Conduct inventory checks and ensure proper reporting.
4. Reconcile and balance daily paperwork.
5. Ensure excellent customer service to donors and shoppers.
6. Handle customer issues and escalate when necessary.
7. Maintain store cleanliness and appearance.
8. Assist with transfers between stores as needed.
9. Oversee daily store maintenance and standards.
10. Mentor and train team members to ensure standards are met.
11. Ensure store compliance with security, health, and safety policies.
12. Perform additional tasks like banking, store support, and training as needed.
13. Handle complex sales transactions and returns.
14. Collaborate on store vision and team engagement.
15. Manage performance, staffing, and development of team members.
16. Support company culture and values.
17. Perform other related duties as assigned.

Minimum Qualifications

• High School Diploma, GED, or equivalent experience.
• Preferred: One-year retail management experience.
• Required: One-year customer service experience.
• Proficient in Microsoft Office Suite.
• Ability to pass background and drug screening.
• Fluent in reading and speaking English.

Benefits

Eligible after 60 days, includes:

• Medical, Dental, and Vision plans
• 401K and Life Insurance
• Paid Time Off, Holidays, and Employee Assistance Program

About Us

Our mission: Empowering Individuals, Strengthening Families, Building Communities. We offer free career development, training, and education to support better lives. We value Trust, Collaboration, Engagement, Ownership, and Innovation. Join us to grow your career and make a community impact.

Equal Opportunity Employment

We consider all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military status, age, or genetic information. Reasonable accommodations are available for individuals with disabilities. Contact us at 1-833-624-0920 option 6 or [e-mail] for assistance.

Important Notice

Beware of phishing scams. We only use official email addresses (@goodwillaz.org or @gimv.org) and secure online application portals. Verify sender domains and do not share personal banking information via email. Report scams to DHS Cyber Smart.