Customer Service Manager

Bank of Utah; Salt Lake City (UT); On-site; USD 45,000 - 70,000; Full time

Job summary

Ein etabliertes Unternehmen im Bankwesen sucht einen engagierten Customer Service Manager, der die Verantwortung für die Führung des Teams und die Entwicklung von Kundenbeziehungen übernimmt. In dieser Rolle sind Sie für die Schulung der Mitarbeiter, die Gewährleistung der Einhaltung von Vorschriften und die Förderung eines positiven Arbeitsumfelds verantwortlich. Mit einem Montag bis Freitag Zeitplan bietet diese Position eine hervorragende Work-Life-Balance und die Möglichkeit, in einer dynamischen Umgebung zu wachsen. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu unterstützen und ein Team zu leiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gesundheitspläne

401(k) mit bis zu 5% Matching

Bezahlte Feiertage und Freizeit

Möglichkeiten zur Gemeindebeteiligung

Anerkennungsprogramme

Qualifications

• Mindestens zwei Jahre Erfahrung im Filialbankwesen und Kontoeröffnung.
• Führungserfahrung mit 2-5 CSR-Mitarbeitern.

Responsibilities

• Leiten und Mentoring des CSR-Teams, Teilnahme an Onboarding und Schulung.
• Entwicklung von Beziehungen zu Kunden und Bereitstellung von Lösungen.

Skills

Kundenservice

Entscheidungsfähigkeit

Microsoft Office

Vertraulichkeit

Zuverlässigkeit

Education

High School Diploma oder gleichwertig

Tools

Microsoft Office

Job description

Join to apply for the Customer Service Manager role at Bank of Utah.

Founded in 1952, Bank of Utah is one of Utah's largest, privately owned community banks, recognized as the Best Bank in Utah for 2025 by Nasdaq. We strive to unlock the potential of our team members, clients, and community by acting with integrity, building trust, and exceeding expectations to create lasting prosperity.

We are currently seeking a Customer Service Manager to work Monday - Friday at 2309 S Redwood Rd, Salt Lake City, UT. The CSM is responsible for establishing comprehensive relationships with customers, leading the branch team to meet goals, and ensuring adherence to bank policies and regulations.

Job Qualifications

• High School Diploma or equivalent
• At least two years’ experience in branch banking and account opening
• Supervisory experience with 2-5 CSR staff
• Basic computer skills and proficiency in Microsoft Office
• Strong decision-making skills and knowledge of policies and procedures
• Excellent customer service skills, professionalism, confidentiality, and reliability
• Ability to participate in training and professional development
• Physical ability to lift up to 30 pounds and perform branch duties
• Position is not remote; all duties are performed on-site
• Travel may be required between branches and for training
• Attendance is essential

Benefits

• Monday-Friday schedule promoting work-life balance
• Competitive pay and benefits including health plans
• 401(k) with up to 5% match
• Paid holidays, time off, and parental leave
• Community involvement opportunities
• Recognition programs

Responsibilities

• Lead and mentor CSR team, participate in onboarding and training
• Develop relationships with customers, identify financial needs, and provide solutions
• Promote a positive work environment
• Perform routine transactions and manage cash securely
• Open and close accounts, ensure compliance with CIP and BSA
• Maintain knowledge of banking products and services, promote cross-selling
• Address customer service issues and troubleshoot online banking
• Ensure compliance with banking regulations and participate in training
• Conduct team meetings and provide feedback

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Banking