Representative, Customer Service II

McLane; Manassas (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Life insurance

Vacation and sick leave from day one

401(k) Profit Sharing

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane is seeking a Customer Service Representative II to handle non-routine inquiries and build strong relationships with customers. You will research requests, maintain files, and provide accurate, timely solutions under limited supervision.

Hourly pay starts at $19.16 with a Monday–Saturday schedule, and a broad benefits package including medical, dental, vision, FSA/HSA, life insurance, and 401(k) profit sharing after 90 days. Candidates may be subject to a background check and drug screen.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience.
• Proficiency with typing 45 wpm and 10-key by touch.
• Strong verbal and written communication skills.
• Familiarity with Microsoft Office applications.

Responsibilities

• Monitor customer reporting and communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files and ensure up-to-date information.
• Handle customer requests for information and issue resolution.
• Provide accurate and consistent responses to customer concerns.

Skills

Customer service experience

Typing 45 wpm / 10-key by touch

Microsoft Office

Verbal and written communication

Organization and planning

Prioritize tasks

Learning quickly

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Job Description

Take your career further with McLane!

The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide.

Under limited supervision, the Customer Service Representative II handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships.

Benefits you can count on:

• Pay rate: $19.16 per hour.
• Schedule: Monday, Tuesday, Thursday, Friday, Saturday.
• Hours: Weekdays 8:00am - 4:30pm. Saturdays 7:00am - 3:30pm.
• Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What you'll do as a Customer Service Representative II:

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up to date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize company value to the organization.
• Analyze and respond to various customer requests involving store level and group level information.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.
• Other duties may be assigned.

Qualifications you'll bring as a Customer Service Representative II:

• High School Diploma or GED.
• 2 or more years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with all Microsoft office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly, retain information and meet deadlines.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Fit the following? We want you here!

• Teamwork oriented
• Organized
• Problem solver
• Detailed

Our roadmap. Our story.

We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/