Customer Service Rep

Parker Hannifin; Peoria (IL); On-site; USD 27,552 - 46,838; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

401(k) Plan with company matching

Tuition reimbursement

Paid Time Off

Paid Holidays

Career development

Job summary

Parker Hannifin in Peoria, IL is seeking a customer service professional to administer accounts, interpret requests, monitor delivery, research credits, and prepare quotes for value-added services.

The role requires coordinating with manufacturing/shipping, handling inquiries, and maintaining records to ensure on-time delivery and high customer satisfaction; 1–2 years of related experience preferred.

Qualifications

• High School Graduation or GED; degree preferred.
• 1–2 years of related customer service experience.
• Proficiency with MS Office applications and basic data entry.

Responsibilities

• Enter customer orders into computer system and verify information.
• Respond quickly and accurately to customer requests.
• Act as liaison between customer and production to expedite orders.

Skills

Accuracy

Active Listening

Detail Oriented

Organized

Problem Solving

Communication, Oral

Communication, Written

Customer Oriented

Accountability

Sales Ability

Education

GED or High School Diploma

Tools

Microsoft Office (Word, Excel, PowerPoint)

Lotus Notes/Outlook

Job description

Position Summary

Administers customer service accounts of moderate scope, and complexity to achieve division business objectives as well as meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts carried out. Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and discounts based upon predetermined scope. Works with Accounting to research credits and debits and creates quotes for Value-Add services.

Position Summary

Administers customer service accounts of moderate scope, and complexity to achieve division business objectives as well as meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts carried out. Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and discounts based upon predetermined scope. Works with Accounting to research credits and debits and creates quotes for Value-Add services.

Responsibilities

• Enters orders into computer system, verifies all information entered, interfaces with shipping as needed and maintains files for this paperwork.


• Quickly and accurately responds to customer requests.


• Acts as a liaison and expedites process between customer and production.


• Handles cancellations or changes in sales orders internally or externally and communicates the changes to the related internal departments or the customer.


• Maintains close liaison with Manufacturing to ensure that delivery dates are quoted within a timeframe that is attainable while following the guidelines of the on-time delivery program.


• Participates in training sessions, meetings, skill building and professional development classes.


• All other duties as assigned.

Qualifications

• Accuracy - Ability to perform work accurately and thoroughly.


• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.


• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.


• Detail Oriented - Ability to pay attention to the minute details of a project or task.


• Organized - Possessing the trait of being organized or following a systematic method of performing a task.


• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.


• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.


• Working Under Pressure - Ability to complete assigned tasks under stressful situations.


• Communication, Oral - Ability to communicate effectively with others using the spoken word.


• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.


• Accountability - Ability to accept responsibility and account for his/her actions.


• Communication, Written - Ability to communicate in writing clearly and concisely.

Education:

High School Graduate or General Education Degree (GED), Degree preferred

Experience:

1-2 years of related experience

Computer Skills:

Microsoft Office applications (Word, Excel, and Power Point), Lotus Notes or Outlook

Competitive Compensation

Pay, Benefits, Work Schedule

• Pay Range: $20.13/hr to $33.55/hr


• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker Offers Competitive Benefit Programs, Including

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.


• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.


• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.


• Career development and tuition reimbursement.


• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.


• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.


• Paid Time Off and Company-Paid Holidays.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affidative Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission