Customer Service Manager

Appleton Finn; Minneapolis (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Appleton Finn in Minneapolis seeks a service-minded Customer Service Account Manager to manage label and packaging projects from concept to completion, build product specifications, and partner with Sales, Quality, and Manufacturing teams to deliver a high-quality customer experience.

You will serve as the primary contact for customers, sales reps, and manufacturing, coordinate order status, production progress, shipments, and inventory, and support lean and ISO initiatives.

Qualifications

• 3–5 years in account management, project management, or customer service in printing or related field.
• Experience managing product specifications and supply chain/order servicing.
• Strong communication, organizational, analytical, and time-management skills.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Valid driver’s license and ability to travel as needed.

Responsibilities

• Serve as the primary point of contact for customers, sales representatives, and manufacturing team.
• Maintain communication regarding order status, production progress, shipments, and inventory.
• Expedite and track orders as required.
• Submit RFQs for estimating and ensure timely pricing.
• Coordinate with Quality Control to resolve customer concerns.

Skills

Customer focus

Project management

Communication

Organizational skills

Time management

Education

Print-industry related degree

Tools

Outlook

Excel

Word

ERP systems

VMI systems

Job description

Seeking a service-minded Customer Service Account Manager to manage label and packaging projects from concept to completion, build product specifications, and partner with Sales, Quality, and Manufacturing teams to deliver a high-quality customer experience. Ideal candidates have print industry experience, strong organisational skills, and the ability to manage multiple projects while building strong customer relationships.

Customer & Account Management

• Serve as the primary point of contact for customers, sales representatives, and manufacturing team
• Maintain communication regarding order status, production progress, shipments, and inventory
• Expedite and track orders as required
• Submit RFQs for estimating and ensure timely pricing
• Coordinate with Quality Control to resolve customer concerns

Project Management

• Oversee new label, sleeve, and packaging projects from concept through completion
• Identify customer-defined quality requirements
• Coordinate artwork transfer and production progress
• Ensure jobs meet customer and business standards
• Conduct project reviews and share lessons learned

Specifications & Order Management

• Assist customers with product specification development
• Maintain accurate specifications in ERP and VMI systems
• Verify and translate purchase orders into ERP systems
• Finalise pricing and verify orders before shipment

Technical & Cross-Functional Collaboration

• Support creative, marketing, engineering, and packaging stakeholders
• Partner with manufacturing on new product development
• Participate in Lean, Kaizen, and ISO continuous improvement initiatives

Requirements

• 3-5 years of account management, project management, or customer service experience within the printing industry, or a related degree with print industry experience
• Experience managing product specifications and supply chain/order servicing
• Strong communication, organisational, analytical, and time management skills
• Proficiency with Microsoft Outlook, Excel, and Word
• Valid driver's licence and ability to travel as needed

Preferred

• Experience with label, packaging, flexographic, or digital printing
• Experience with ERP and/or VMI systemsc>
• Familiarity with Lean manufacturing and ISO quality systems
• Knowledge of prepress, artwork, and proofing workflows