Customer Service Manager

CFS; Morgantown (WV); Vor Ort; USD 75.000 - 85.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Zusammenfassung

CFS is seeking a Customer Service Manager in Morgantown, WV to lead and improve the customer service function with visibility across Sales, Operations, Purchasing, and Marketing.

You will drive process improvements, mentor a team, and partner with cross-functional leaders to enhance efficiency and service delivery, contributing to customer retention and growth.

Qualifikationen

• High school diploma required; Bachelor's degree preferred.
• 5+ years of customer service experience.
• Prior customer service leadership or management experience preferred.
• Experience with ERP systems in a manufacturing environment preferred.
• Proficiency with Microsoft Office and Google Workspace applications.

Aufgaben

• Oversee daily customer service operations and team workflow.
• Manage customer inquiries related to orders, pricing, invoices, billing, and account management.
• Review and process customer orders while ensuring accurate account information.
• Resolve escalated customer concerns and implement service improvements.
• Collaborate with internal departments to address customer and operational challenges.
• Track service metrics, generate reports, and establish customer service goals.

Kenntnisse

Customer service leadership

Customer experience strategy

Cross-functional collaboration

Ausbildung

High school diploma required

Bachelor's degree preferred

Tools

ERP systems

Microsoft Office

Google Workspace

Jobbeschreibung

• Lead and influence the customer experience strategy across a growing organization
• Manage a customer service function with visibility across Sales, Operations, Purchasing, and Marketing
• Drive process improvements that directly impact customer satisfaction and business performance
• Play a key role in strengthening customer relationships and resolving complex issues
• Gain exposure to manufacturing operations and ERP-driven business processes
• Opportunity to mentor, develop, and lead a customer service team
• Partner with cross-functional leaders to improve efficiency and service delivery
• Competitive benefits package including health, dental, vision, PTO, 401(k), and company match
• Stable leadership position with direct impact on customer retention and company growth

Salary: $75,000-$85,000

Location: Morgantown, WV

Why This Opportunity Stands Out

• Lead and influence the customer experience strategy across a growing organization
• Manage a customer service function with visibility across Sales, Operations, Purchasing, and Marketing
• Drive process improvements that directly impact customer satisfaction and business performance
• Play a key role in strengthening customer relationships and resolving complex issues
• Gain exposure to manufacturing operations and ERP-driven business processes
• Opportunity to mentor, develop, and lead a customer service team
• Partner with cross-functional leaders to improve efficiency and service delivery
• Competitive benefits package including health, dental, vision, PTO, 401(k), and company match
• Stable leadership position with direct impact on customer retention and company growth

Key Responsibilities For The Customer Service Manager

• Oversee daily customer service operations and team workflow
• Manage customer inquiries related to orders, pricing, invoices, billing, and account management
• Review and process customer orders while ensuring accurate account information
• Resolve escalated customer concerns and implement service improvements
• Collaborate with internal departments to address customer and operational challenges
• Track service metrics, generate reports, and establish customer service goals

Qualifications For The Customer Service Manager

• High school diploma required; Bachelor's degree preferred
• 5+ years of customer service experience
• Prior customer service leadership or management experience preferred
• Experience with ERP systems in a manufacturing environment preferred
• Proficiency with Microsoft Office and Google Workspace applications