Customer Service Manager

Family Fare, LLC; Michigan; On-site; USD 42,000 - 62,000; Full time

Job summary

Family Fare, LLC is seeking a Department Operations Lead to manage daily store department activities. You will oversee staffing, training, stocking, and production tasks to ensure product quality and compliance with rotation and safety standards.

The role requires at least 2 years of retail experience and supervisory capability, with strong communication and organizational skills. Spanish language ability is a plus, and travel may be required depending on location.

Qualifications

• Two years of retail experience preferred.
• One-year supervisory experience preferred.
• Strong written and verbal communication, and bookkeeping skills.
• Good organization, prioritization, decision-making, problem solving and conflict management skills.
• Strong leadership abilities with capability to work in a hands-on environment.
• Good strategic planning and business acumen skills.
• Knowledge of retail store operations and retail management systems.
• Depending on company location, ability to communicate in Spanish is highly desirable.

Responsibilities

• Lead day-to-day activities of the department operations in a retail store.
• Ensure associates are trained and the department is fully staffed.
• Maintain product quality, production planning, accuracy, and date sensitive rotation; handle spoiled/damaged products per guidelines.
• Ensure familiarity with all products carried in the department and store; model company values.
• Enforce food safety and safety guidelines; take corrective action as needed.
• Other duties may be assigned as needed.

Skills

Retail experience

Supervisory experience

Communication skills

Bookkeeping skills

Organization and prioritization

Decision-making and problem solving

Conflict management

Leadership abilities

Strategic planning and business acumen

Spanish language (desirable)

Job description

This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators.Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines. Maintain familiarity with all products carried in the department as well as throughout the store. Implement Our Winning Recipe and model our core values and competencies. Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.Additional responsibilities may be assigned as needed.Two years of retail experience preferred.One-year supervisory experience preferred.Strong written and verbal communication, and bookkeeping skills.Good organization, prioritization, decision-making, problem solving and conflict management skills.Strong leadership abilities with capability to work in a hands-on environment. Good strategic planning and business acumen skills. Good knowledge of retail store operations; knowledge of retail management systems.Depending on company location, ability to communicate in Spanish is highly desirable.**Physical Requirements:**The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.