Customer Service Manager

Property Plus Group; Ketchikan (AK); On-site; USD 104,000 - 155,000; Full time

Benefits offered by this job

Unlimited PTO

Job summary

Property Plus Group seeks a Customer Service Manager to elevate a cold Ketchikan market, offering a compensation range of $104,000 to $155,000 with unlimited PTO and a growth-focused manager.

The role demands leadership in conflict resolution, mentoring, and sales marketing initiatives, plus hands-on experience with Salesforce Service Cloud and end-to-end program management in a tight AK market.

Qualifications

• 8 years in roles that taught you which corners can be cut.
• Familiarity with Conflict Resolution and related tools or frameworks.
• Hands-on command of Empathy, with Mentoring as a close second.
• At least 6 years of standing behind your own estimates.
• Demonstrated wins in sales marketing work somewhere near Ketchikan, AK.
• A track record of craft-obsessed delivery in a contract structure.
• 6 years of learning when to trust the process and when to break it.

Responsibilities

• Build the Conflict Resolution report leadership checks before the AK review
• Segment audiences and personalize outreach to lift response rates
• Grow brand awareness through De-escalation and Mentoring initiatives
• Manage paid search, social, and email programs end to end
• Dig into Salesforce Service Cloud funnels and fix the step where buyers vanish
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Seed Ketchikan social channels with content that earns replies
• Set the weekly cadence that keeps Property Plus Group reps accountable

Skills

Conflict Resolution

Empathy

Mentoring

Estimating

Sales & Marketing

Process Judgment

Contract Delivery

Tools

Salesforce Service Cloud

Job description

Property Plus Group needs someone who can turn a cold Ketchikan market warm, and the Customer Service Manager role pays $104,000 - $155,000 to whoever does it best. Bring 7 years to this AK Customer Service Manager job and Property Plus Group answers with $104,000 - $155,000 and a runway that keeps unrolling.

Key Responsibilities

• Build the Conflict Resolution report leadership checks before the AK review
• Segment audiences and personalize outreach to lift response rates
• Grow brand awareness through De-escalation and Mentoring initiatives
• Manage paid search, social, and email programs end to end
• Dig into Salesforce Service Cloud funnels and fix the step where buyers vanish
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Seed Ketchikan social channels with content that earns replies
• Set the weekly cadence that keeps Property Plus Group reps accountable

What You'll Bring

• 8 years that taught you which corners can be cut
• Familiarity with Conflict Resolution and related tools or frameworks
• Hands-on command of Empathy, with Mentoring as a close second
• At least 6 years of standing behind your own estimates
• Demonstrated wins in sales marketing work somewhere near Ketchikan, AK
• A track record of craft-obsessed delivery in a contract structure
• 6 years of learning when to trust the process and when to break it

At Property Plus Group, our mission is to make sales marketing simpler, faster, and more accessible for everyone in Ketchikan, AK and beyond. Every quality-obsessed idea gets a fair hearing at Property Plus Group, no matter the 7 of experience behind it.

The compensation here starts at $104,000 - $155,000, paired with unlimited PTO and a manager committed to your professional growth.

Currently accepting applications, last confirmed open within the hour.

• unlimited PTO