Customer Service Manager

Filetwigbay; Jonesboro (AR); On-site; USD 80,000 - 130,000; Full time

Job summary

Dollar General is seeking a Customer Service Manager in Jonesboro, AR. You will lead partnership development, identify churn risks, and drive growth by translating data into strategic actions.

With 6 years of Change Management experience, you will own budgets up to $130,000 and mentor a team, balancing fast-paced retail needs with structured, growth-focused leadership.

Qualifications

• Familiarity with large-scale workflows or ability to reach them.
• Ability to translate market signals into actionable growth strategies.
• Comfort owning budgets and forecasts that can change with performance.
• Proven experience delivering feedback and driving change within teams.
• Strong prioritization skills when many tasks demand attention.
• Clear, tidy communication and documentation.

Responsibilities

• Hunt for partnership angles and opportunities in the Jonesboro market.
• Identify accounts at risk of churn and win them back.
• Lead demos from screen-share to signature.
• Turn budgets into measurable growth and learning.
• Manage relationships to drive revenue in Arkansas.
• Brief the Customer Service Manager team on current market dynamics.
• Test messaging variations and iterate based on performance data.

Skills

Partnership development

Growth mindset

Budget ownership

Change management

Empathy for feedback

Prioritization

Job description

The Customer Service Manager role at Dollar General rewards curiosity about why people buy as much as skill at making them. With ownership, a $80,000 - $130,000 salary, and 6 years of Change Management to draw on, you'll do your best work at Dollar General.

Key Responsibilities

• Hunt for partnership angles no one in Jonesboro, AR has tried
• Spot which Jonesboro accounts are about to churn and win them back
• Carry the demo from screen-share to signature in one sitting
• Turn a $80,000 - $130,000 budget into measurable forever-learning growth
• Carry the AR number and the relationships that make it real
• Brief the Customer Service Manager team on what's working in this week's market
• Test messaging variations and iterate based on performance data

What You'll Bring

• Familiarity with Dollar General-scale workflows, or the appetite to reach them
• Demonstrated knack for making the growth-minded feel manageable
• Comfort owning a number that goes up or down because of you
• The kind of empathy that makes hard feedback land softly
• An instinct for prioritization when everything is labeled urgent
• Clarity of thought that shows up in tidy documentation

Dollar General has become the candor-rich name sales marketing buyers across AR bring up when someone asks who actually knows Change Management. At Dollar General you can challenge your skip-level's plan and still get a thank-you for it.

Step in at $80,000 - $130,000, climb with structured growth, lean on a mentor, and take the flexibility Dollar General is genuinely proud of.