Customer Service Manager

BibliU Ltd.; Henderson (NV); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible Spending Account

Company-wide bonus scheme

Paid time off

Job summary

BibliU Ltd. is seeking a Customer Service Manager at our Henderson campus location to ensure friendly, efficient service and smooth store operations.

You will oversee cash register activities, assist with inventory, display merchandising, and support the team in delivering a great campus store experience. This full-time role offers on-site employment with a comprehensive benefits package.

Qualifications

• Experience in retail or cashier roles is required.
• Customer-focused, friendly and reliable.
• Comfortable handling transactions and basic stockroom tasks.
• Attention to detail in cash handling and record-keeping.
• High school diploma or equivalent required.

Responsibilities

• Assist customers in-store and over the phone with a positive attitude.
• Operate the register accurately according to store policies.
• Maintain clean, organized displays and stock levels.
• Support inventory counts and price changes.
• Provide timely communication of stock and order issues to management.
• Support other store duties as needed.

Skills

Retail experience

Cashier experience

Customer service

Stockroom tasks

Cash handling accuracy

Education

High school diploma or equivalent

Job description

Position Title: Customer Service Manager

Reports to: Store Manager

Location: College of Southern Nevada Campus, Building C,700 College Dr,Henderson, Nevada,89002-8419

Contract type: Full-time, Permanent Working hours: 25 - 35hours per week

Pay Rate: $14.00 per hour

About BibliU

BibliU is an award-winning, technology-led B2B company transforming the $65bn educational content industry. With a 90% CAGR the past 5 years, we are just getting started. We've cracked the code on Day 1 access to affordable digital course materials for students, while delivering comprehensive campus store solutions that foster human relationships, and increase our stickiness in the world of AI.

The result? Measurable impact: 10% higher student retention, 1-point GPA increases, and partnerships with 170 universities serving 600,000 students each year.

We've fundamentally changed how universities procure, distribute, and manage learning content. We partner with 4,000+ publishers, including Pearson, Oxford University Press, and Wiley to deliver content to universities, and provide rich engagement data and interactive tools like quizzes that help students actually learn.

Here's what makes our story compelling:

Founded in late 2015 as an Oxford University spin out, we've grown explosively with 90% CAGR over the last five years, including 65% in FY25, reaching $100m in annual revenue. Our Series B raised $23m led by Nesta Impact Investments (with Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises). In late 2023, we acquired Texas Book Company (now 'BibliU Campus') to become the only fully vertically integrated player in the market, driving US organic growth which now represents 90% of our business.

We're hungry for more. We're actively building our M&A pipeline as we compete head-to-head against legacy bricks-and-mortar providers to improve the faculty and student experience while boosting the financial sustainability of universities.

Our culture is collaborative, high-growth, and agile. You’ll join an experienced and motivated executive team with backgrounds from Instructure (Canvas) and other successful edtech companies with exit experience. We operate as a distributed team across the UK and US, with offices in London.

Position Overview

The Customer Service Manager is responsible for delivering friendly, helpful customer service and ensuring the efficient operations of the Campus Store. The role involves operating and overseeing cash register activities, supporting team members, assisting with inventory maintenance, and ensuring the daily presentation and organization of merchandise. This position offers on-the-job training and a supportive team environment!

What you will be doing:

• Assisting customers in-store and over the phone with professionalism and a positive attitude
• Operate the case register accurately in line with store policies and procedures
• Maintain clean and organized displays, ensuring shelves are stocked and well presented
• Check in, price and display supplies and general merchandise
• Participate in inventory counts and help track stock levels
• Record price changes and promotions accurately
• Notify appropriate staff about out-of-stock or defective items
• Follow up with customers regarding special orders and notify them of any issues or arrivals
• Report marketing trends and customer feedback to supervisor
• Complete any additional duties as assigned

What we are looking for:

• Experience working in a retail or cashier role
• Friendly, reliable and customer focused
• Comfortable handling transactions and basic stockroom tasks
• Strong attention to detail in cash handling and record-keeping
• High school diploma or equivalent

Benefits

Our benefits are all aimed at supporting a healthy work-life balance and cultivating a company culture where you can bring your whole, human self to work.

Here’s what we offer:

• Paid time off, wellness days and public holidays
• 401(k) plan
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible Spending Account
• Company-wide bonus scheme

We strongly encourage candidates of all different backgrounds, experiences and identities to apply. Each new hire is an opportunity for us to bring in a different perspective and BibliU is committed to building an inclusive and supportive workplace where everyone can do rewarding work.