Customer Service Manager

BibliU Ltd.; Tulsa (OK); On-site; USD 14,000 - 17,000; Full time

Benefits offered by this job

Paid time off

Wellness days

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible Spending Account

Company-wide bonus scheme

Job summary

BibliU Ltd. is seeking a Customer Service Manager to lead the Campus Store operations in Tulsa. You will supervise cash register activities, support staff, assist with inventory maintenance, and ensure daily merchandising is well-presented. The role includes on-the-job training and a collaborative team environment.

Based in Tulsa, this full-time permanent position offers an inviting, customer-focused culture and opportunities to drive service excellence while managing day-to-day store operations.

Qualifications

• Experience in retail or cashier role.
• Friendly, reliable and customer focused.
• Strong attention to detail in cash handling and record-keeping.

Responsibilities

• Assist customers in-store and over the phone with professionalism.
• Operate the register accurately in line with policies.
• Maintain clean, organized displays and well-presented shelves.
• Check in, price and display supplies and merchandise.
• Participate in inventory counts and track stock levels.
• Record price changes and promotions accurately.
• Notify staff about out-of-stock or defective items.
• Follow up on special orders and notify of issues or arrivals.
• Report marketing trends and customer feedback to supervisor.
• Complete any additional duties as assigned.

Skills

Customer service

Cash handling

Attention to detail

Education

High school diploma or equivalent

Tools

POS / cash register

Inventory management

Job description

Position Title: Customer Service Manager

Reports to: Store Manager

Location: Tulsa Community College, 10300 E 81st St,Tulsa, Oklahoma,74133

Contract type: Full-time, Permanent
Working hours: 40 hours per week

Pay Rate: $10.00 - $12.00 per hour

About BibliU

BibliU is an award-winning, technology-led B2B company transforming the $65bn educational content industry. With a 90% CAGR the past 5 years, we are just getting started. We've cracked the code on Day 1 access to affordable digital course materials for students, while delivering comprehensive campus store solutions that foster human relationships, and increase our stickiness in the world of AI.

The result? Measurable impact: 10% higher student retention, 1-point GPA increases, and partnerships with 170 universities serving 600,000 students each year.

We've fundamentally changed how universities procure, distribute, and manage learning content. We partner with 4,000+ publishers, including Pearson, Oxford University Press, and Wiley to deliver content to universities, and provide rich engagement data and interactive tools like quizzes that help students actually learn.

Here's what makes our story compelling:

Founded in late 2015 as an Oxford University spin out, we've grown explosively with 90% CAGR over the last five years, including 65% in FY25, reaching $100m in annual revenue. Our Series B raised $23m led by Nesta Impact Investments (with Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises). In late 2023, we acquired Texas Book Company (now 'BibliU Campus') to become the only fully vertically integrated player in the market, driving US organic growth which now represents 90% of our business.

We're hungry for more. We're actively building our M&A pipeline as we compete head-to-head against legacy bricks-and-mortar providers to improve the faculty and student experience while boosting the financial sustainability of universities.

Our culture is collaborative, high-growth, and agile. You’ll join an experienced and motivated executive team with backgrounds from Instructure (Canvas) and other successful edtech companies with exit experience. We operate as a distributed team across the UK and US, with offices in London.

Position Overview

The Customer Service Manager is responsible for delivering friendly, helpful customer service and ensuring the efficient operations of the Campus Store. The role involves operating and overseeing cash register activities, supporting team members, assisting with inventory maintenance, and ensuring the daily presentation and organization of merchandise. This position offers on-the-job training and a supportive team environment!

What you will be doing:

• Assisting customers in-store and over the phone with professionalism and a positive attitude
• Operate the case register accurately in line with store policies and procedures
• Maintain clean and organized displays, ensuring shelves are stocked and well presented
• Check in, price and display supplies and general merchandise
• Participate in inventory counts and help track stock levels
• Record price changes and promotions accurately
• Notify appropriate staff about out-of-stock or defective items
• Follow up with customers regarding special orders and notify them of any issues or arrivals
• Report marketing trends and customer feedback to supervisor
• Complete any additional duties as assigned

What we are looking for:

• Experience working in a retail or cashier role
• Friendly, reliable and customer focused
• Comfortable handling transactions and basic stockroom tasks
• Strong attention to detail in cash handling and record-keeping
• High school diploma or equivalent

Benefits

Our benefits are all aimed at supporting a healthy work-life balance and cultivating a company culture where you can bring your whole, human self to work.

Here’s what we offer:

• Paid time off, wellness days and public holidays
• 401(k) plan
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible Spending Account
• Company-wide bonus scheme

We strongly encourage candidates of all different backgrounds, experiences and identities to apply. Each new hire is an opportunity for us to bring in a different perspective and BibliU is committed to building an inclusive and supportive workplace where everyone can do rewarding work.