Customer Service Manager

Filetwigbay; Glendale (AZ); Remote; USD 85,000 - 142,000; Full time

Benefits offered by this job

Wellness budget

Retirement matching

Milestones to next managerial level

Job summary

AMC Networks seeks a results-driven Customer Service Manager in Glendale, AZ, with remote work options. The role centers on owning sales marketing outcomes, with a salary range of $85,000 to $142,000, and a 6-year ownership horizon for outcomes while receiving strong support from the AMC Networks team.

Responsibilities include repositioning offers based on market shifts, delivering actionable territory plans, converting leads, and guiding webinar-to-demo conversion, plus managing sponsorships

Qualifications

• Bachelor's degree in a related field, or equivalent practical experience.
• Practical command of Genesys Cloud, with bonus points for Jira Service Management.
• The composure to deliver bad news early and clearly.
• A portfolio that speaks louder than any line on your resume.
• The reflex to surface risk before it surfaces itself.
• Comfortable owning projects from concept through delivery.
• Solid Process Improvement grounding, plus Net Promoter Score you can pick up on the fly.

Responsibilities

• Read the sales marketing market and reposition the offer when it shifts.
• Hand the Customer Service Manager crew a territory plan they can actually run.
• Turn cold sales marketing leads into signed deals across Glendale, AZ.
• Manage event sponsorships and lead-capture programs across Glendale, AZ.
• Convert webinar attendees into sales marketing demos within 48 hours.
• Nurture the slow sales marketing leads until timing flips in our favor.

Skills

Portfolio management

Stakeholder management

Project ownership

Process improvement

Risk management

Education

Bachelor's degree or equivalent experience

Tools

Genesys Cloud

Jira Service Management

Job description

AMC Networks pays for outcomes, trusts its Customer Service Manager team to chase them, and gives Glendale sellers the room to swing big. Net it out: remote, $85,000 - $142,000, 6 years, ownership of the sales marketing outcome, and an AMC Networks team that has your back.

Key Responsibilities

• Read the sales marketing market and reposition the offer when it shifts
• Hand the Customer Service Manager crew a territory plan they can actually run
• Turn cold sales marketing leads into signed deals across Glendale, AZ
• Manage event sponsorships and lead-capture programs across Glendale, AZ
• Convert webinar attendees into sales marketing demos within 48 hours
• Nurture the slow sales marketing leads until timing flips in our favor

What You'll Bring

• Bachelor's degree in a related field, or equivalent practical experience
• Practical command of Genesys Cloud, with bonus points for Jira Service Management
• The composure to deliver bad news early and clearly
• A portfolio that speaks louder than any line on your resume
• The reflex to surface risk before it surfaces itself
• Comfortable owning projects from concept through delivery
• Solid Process Improvement grounding, plus Net Promoter Score you can pick up on the fly

AMC Networks began as a side project in Glendale and grew into the autonomy-rich platform thousands of sales marketing users now rely on. Slack threads here stay civil because we critique the Active Listening work, not the human behind it.

We provide $85,000 - $142,000, a wellness budget, retirement matching, and clear milestones for moving up to the next manager.

We touched the timestamp today; the Customer Service Manager hunt continues in earnest.