Customer Service Management Trainee

Uline; Riverside (CA); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance + 401(k) with match

Bonus programs

Paid holidays & PTO

Tuition assistance

Best-in-class facilities

Fitness center & walking path

Job summary

Uline is seeking a Customer Service Management Trainee in California for a full-time, 2nd shift role at our Ontario branch. The program offers hands-on training to master all aspects of customer service management and to lead a team of reps toward legendary service.

Minimum requirements include a Bachelor's degree and a proven record in customer-focused service with strong teamwork and attention to detail. Leadership experience is a plus and benefits start on day one.

Qualifications

• Bachelor’s degree.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Skills

Customer service leadership

Team leadership

Attention to detail

Education

Bachelor’s degree

Job description

Customer Service Management Trainee

Pay from $29 to $34 per hour with significant growth and earning potential!

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service.

Careers Packed with Potential.

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Full-Time Hours: 2nd Shift schedule

Position Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.


• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.


• Review department procedures and standards to identify areas for improvement.

Minimum Requirements

• Bachelor’s degree.


• Strong track record of customer-focused service, teamwork and attention to detail.


• Prior leadership / management experience is a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!


• Multiple bonus programs.


• Paid holidays and generous paid time off.


• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.


• First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-JW2

#LI-CA001

(#IN-CAMANC)

#ZR-CACS

Our employees make the difference and we are committed to offering exceptional benefits and perks!