Customer Service Management Trainee

Uline; Gurnee (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at a leading distributor of shipping and packaging materials! As a Customer Service Management Trainee, you'll gain invaluable on-the-job skills while working at a state-of-the-art call center. This role is designed for those passionate about customer service and leadership. You'll master customer service management, develop a team, and drive improvements in service delivery. With full-time hours and a commitment to employee growth, this position offers significant earning potential and a supportive work environment. Don't miss your chance to elevate your career with a company that values its employees and offers exceptional benefits!

Benefits

Complete health insurance coverage

401(k) with 6% employer match

Multiple bonus programs

Paid holidays

Generous paid time off

Tuition Assistance Program

On-site fitness center

Affordable daily meal options

Beautifully maintained walking paths

Best-in-class facilities

Qualifications

• Bachelor’s degree required; leadership experience is a plus.
• Strong customer service and teamwork skills essential.

Responsibilities

• Master customer service management through hands-on training.
• Manage and develop a team of customer service representatives.
• Review procedures to identify areas for improvement.

Skills

Customer-focused service

Teamwork

Attention to detail

Leadership

Education

Bachelor’s degree

Job description

Customer Service Management Trainee

Pay from $25 to $30 per hour with significant growth and earning potential!

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don’t put your career on hold - apply for this unique opportunity now!

Better together! This position is on-site, and we are looking for people who share our passion.

Full-Time Hours: 24/7 operation - Various shifts available with set schedules.

Position Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Minimum Requirements

• Bachelor’s degree.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!