Customer Service & Maintenance Coordinator

Penner Property Management; Independence (MO); On-site; USD 23,866 - 33,992; Full time

Job summary

Penner Property Management in Independence, Missouri is seeking an enthusiastic customer service representative to enhance the customer experience. The role involves addressing customer inquiries and complaints, coordinating maintenance requests, and ensuring customer satisfaction through effective communication.

Ideal candidates should exhibit exceptional listening, organizational, and communication skills, and possess a high school diploma. Prior experience in maintenance coordination is preferred. This position offers a compensation of $21 per hour.

Qualifications

• Strong knowledge of customer interface and interaction.
• Previous experience in maintenance coordination preferred.
• Ability to work independently and manage multiple tasks effectively.

Responsibilities

• Provide thorough follow-ups to customer interactions.
• Maintain customer accounts and update with new information.
• Document and report maintenance issues in detail.
• Dispatch maintenance requests to appropriate vendors.
• Conduct systematic follow-ups on open work orders.

Skills

Exceptional communication

Listening skills

Problem-solving skills

Organizational skills

Interpersonal skills

Proficient in Microsoft Office

Education

High school diploma or equivalent

Job description

Penner Property Management in Independence, Missouri is seeking an enthusiastic customer service representative to enhance the customer experience. The role involves addressing customer inquiries and complaints, coordinating maintenance requests, and ensuring customer satisfaction through effective communication.

Ideal candidates should exhibit exceptional listening, organizational, and communication skills, and possess a high school diploma. Prior experience in maintenance coordination is preferred. This position offers a compensation of $21 per hour.