Customer Service Mail Clerk

One; Knoxville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

One Inc is seeking a Customer Service Mail Clerk for their Knoxville office. This entry-level position requires processing incoming mail, managing daily reports, and supporting customer service tasks. Ideal candidates will possess strong communication skills and a attention to detail, with preference given to those with an Associate degree or equivalent experience.

Benefits

Medical, dental, and vision insurance

Life insurance

Stock options

Work/life balance initiatives

Qualifications

• 2 Years Professional Experience preferred.
• Strong interpersonal skills and ability to adapt.
• Excellent verbal and written communication.

Responsibilities

• Sort and collate incoming mail from various carriers.
• Help track and log all mail data for Support.
• Assist with coordination of site events.

Skills

Interpersonal skills

Verbal communication

Written communication

Problem-solving

Attention to detail

Education

Associate degree OR 2+ years professional experience

Tools

MS Office

Google Suite

CRM applications

Quicksite

Job description

Job Location: Knoxville, Tennessee - Knoxville, TN

Position Type: Full Time

Salary Range: $16.00 - $16.00 Hourly

Description

Overview:
The Customer Service Mail Clerk is responsible for processing all incoming return mail in a timely manner. Their duties include receiving and managing mail from the post as well as through a daily report of bounce-back emails/faxes. This individual will be responsible for following up with the appropriate parties to redirect the mail and emails to the correct destination. The individual will also assist in procuring office supplies, catering orders and assist with event planning. This an entry level role for Administrative and Customer Service focused individuals.

Key Responsibilities :

• Sort and collate incoming mail from various carriers (UPS, FEDEX, USPS)
• Review daily bounce-back email report and follow-up with intended recipients
• Help track and log all mail data for Support utilizing Excel and Quicksite
• Create reports to present to Customer Service Leaders
• Advocate for a seamless customer experience through their Support journey
• Maintain records of supplies needed and ordering as needed.
• Providing feedback on the efficiency of processes.
• Assist with coordination of site events, including ordering, set-up/clean-up.
• Other duties as assigned.

Sills & Abilities :

• 2 Years Professional Experience
• Strong interpersonal skills and the ability to adapt in a complex and changing environment.
• Excellent Verbal and written communication
• Team oriented with the ability to work independently.
• Approach tasks as problem-solver and with confidence.
• Process-driven with attention to detail
• Ability to work in-office

Preferred Qualifications:

• Associate degree OR 2+ years professional experience preferred.
• Experience with MS Office, Google Suite, CRM applications, Quicksite
• Call Center or Customer Service experience a plus
• Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development

Physical Demands :

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Standard indoor office setting; exposure to computer screens.

Physical:

Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.

Vision:

See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing:

Ability to hear in the normal audio range with or without corrections.

Company Profile : One Inc provides insurance companies a digital payments platform designed to maximize retention of the new generation of policyholders—while reducing security risks and minimizing payment processing costs. One Inc has become the fastest growing digital payments platform in the insurance industry, and now manages more than $20 billion a year in payments for customers. Our talented, ambitious, and innovative team of professionals work collectively to disrupt, pioneer, add value, to solve challenges for our customers and their insureds. One Inc is a high growth company revolutionizing the industry.

Based in Folsom, CA— One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, life insurance, stock options, commitment to a solid work/life balance, and a policy of promoting from within whenever possible.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.

Qualifications

.

About the company

The Digital Payments Platform Built for Insurance. One Inc offers a single platform to handle insurance digital payments processing for premiums and claims payments, that is designed to integrate with modern and legacy core systems.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.