Customer Service/Lounge Staff-Japanese Bilingual

Ruddfabricationservices; Honolulu (HI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Transportation allowance (bus pass or

Job summary

Ruddfabricationservices in Hawaii is seeking friendly Lounge Staff (Customer Service) to support guests in a relaxed lounge environment. You will assist with daily operations across two locations in Waikiki and Ala Moana.

Role involves guest reception, maintaining the lounge, rentals, data entry, and handling inquiries about campaigns and credit card benefits. Weekend availability and full-time option preferred.

Qualifications

• Able to work at both Waikiki and Ala Moana locations.
• Transportation allowance provided (bus pass or parking reimbursement, up to a limit).
• Availability to work on weekends (Saturday and/or Sunday is highly preferred).
• Flexible to work both early and late shifts.
• Available for full-time work (5 days per week) preferred but Part-time can be considered.
• Must have valid work authorization in the U.S.
• Candidates with OPT are welcome to apply.

Responsibilities

• Welcoming and assisting guests at the lounge reception.
• Maintaining the lounge environment (cleaning, organizing, restocking supplies).
• Handling stroller and umbrella rentals, as well as luggage storage.
• Data entry and simple reporting tasks using Excel or similar tools.
• Providing information on campaigns and promotions.
• Distributing and explaining promotional materials.
• Assisting customers with credit card theft or loss, including immediate reissuance support.
• Explaining credit card usage, reward points, and overseas travel insurance/benefits.

Skills

Bilingual Japanese

English (conversational)

Customer service

Data entry

Tools

Excel

Job description

Position

Lounge Staff (Customer Service)

Job Overview

We are looking for friendly and service-oriented Lounge Staff to join our team in Hawaii. This role is ideal for individuals who enjoy providing excellent customer service in a relaxed yet professional lounge environment. You will support guests visiting the lounge and assist with daily operations.

Work Location

• Waikiki
• Ala Moana
• Candidates must be able to work at both locations.

Salary

USD $19-21 per hour

Compensation will be determined based on skills and experience.

Working Hours

Shift-based schedule according to lounge operating hours (10:00 AM - 8:00 PM)

* Part-time considerable.

• Early Shift: 9:00 AM - 6:00 PM (1-hour break included)
• Late Shift: 11:30 AM - 8:30 PM (1-hour break included)

Please note that working hours may be subject to change.

Job Responsibilities

Main Duties: Lounge Operations

• Welcoming and assisting guests at the lounge reception
• Maintaining the lounge environment (cleaning, organizing, restocking supplies)
• Handling stroller and umbrella rentals, as well as luggage storage
• Data entry and simple reporting tasks using Excel or similar tools

Additional Duties: Customer Inquiries & Support

• Providing information on campaigns and promotions
• Distributing and explaining promotional materials
• Assisting customers with credit card theft or loss, including immediate reissuance support
• Explaining credit card usage, reward points, and overseas travel insurance/benefits

Qualifications

• Able to work at both Waikiki and Ala Moana locations
• Transportation allowance provided (bus pass or parking reimbursement, up to a limit)
• Availability to work on weekends (Saturday and/or Sunday is highly preferred)
• Flexible to work both early and late shifts
• Available for full-time work (5 days per week) preferred but Part-time can be considered
• Bilingual: Fluent Japanese and conversational English
• Must have valid work authorization in the U.S.
• Candidates with OPT (recently started or starting soon) are welcome to apply