Customer Service & Logistics Specialist

HRT Solutions; Pittsburgh (Allegheny County); Hybrid; USD 42,000 - 56,000; Full time

Job summary

HRT Solutions Pty Ltd in Wexford, PA is seeking a Customer Service & Logistics Specialist to join a hands-on team. You’ll drive the customer journey from order to delivery, coordinate shipments, and support the sales team, ensuring accuracy and on-time performance.

This hybrid role involves coordinating domestic and international shipments, including hazardous materials, and maintaining organized documentation. Strong multitasking and communication are essential.

Qualifications

• At least 3 years of B2B customer service experience.
• Strong communication and customer service skills.
• Excellent attention to detail and organizational skills.
• Ability to prioritize and manage multiple responsibilities.
• Proficient with Microsoft Office and Adobe PDF.
• Experience with QuickBooks or similar ERP software.
• Flexible, adaptable, team-oriented approach.

Responsibilities

• Manage the customer experience from order through shipment.
• Respond to inquiries by phone and email; guide customers through ordering.
• Process purchase orders; prepare sales orders, invoices, and shipping docs.
• Coordinate domestic and international shipments, incl. hazardous materials.
• Work with customers to organize shipments across the U.S. and Canada.
• Partner with third-party warehouses to coordinate fulfillment.
• Support sales by preparing customer quotes and resolving issues.
• Keep orders and documentation organized and moving forward.

Skills

B2B customer service

Communication skills

Attention to detail

Multitasking

Microsoft Office

Adobe PDF

QuickBooks

Team player

Tools

Microsoft Office Suite

Adobe PDF

Job description

Full-Time | Hybrid: 3 Days In-Office in Wexford, PA / 2 Days Remote

Are you someone who enjoys keeping things moving, solving problems, and making sure customers have a great experience from order to delivery?

Our client is looking for a Customer Service & Logistics Specialist to join their team in Wexford, PA. This is a hands-on role where you’ll be an important part of the day-to-day operations, working directly with customers, coordinating shipments, supporting the sales team, and helping ensure orders get where they need to go accurately and on time.

If you’re organized, detail-oriented, comfortable juggling multiple priorities, and enjoy working as part of a close-knit team, this could be the perfect opportunity for you.

What You’ll Do

In this role, you’ll help manage the customer experience from order through shipment. Your responsibilities will include:

• Responding to customer inquiries by phone and email and helping guide customers through the ordering process
• Processing customer purchase orders and preparing sales orders, invoices, bills of lading, pick lists, labels, and other shipping documentation
• Coordinating domestic and international shipments, including hazardous and non-hazardous materials
• Working directly with customers to organize product shipments throughout the U.S. and Canada
• Partnering with third-party warehouses to coordinate shipping and fulfillment
• Supporting the sales team by preparing customer quotes
• Helping troubleshoot issues and resolve competing priorities as they arise
• Keeping orders and documentation organized, accurate, and moving forward

What We’re Looking For

We’re looking for someone who takes ownership of their work and enjoys being part of a smaller, collaborative team. You’ll likely be a strong fit if you bring:

• At least 3 years of B2B customer service experience
• Strong communication and customer service skills
• Excellent attention to detail and organizational skills
• The ability to prioritize and manage multiple responsibilities at once
• Strong computer skills, including Microsoft Office and Adobe PDF
• Experience with QuickBooks or similar business/enterprise software
• A flexible, adaptable approach and willingness to jump in where needed
• A team-oriented mindset and interest in learning and growing with the organization

Even better if you have:

• Experience coordinating international shipments
• Experience with hazardous-material shipping documentation or processes
• Previous experience working within the chemicals industry