Customer Service & Loans Advocate — Growth & High Earnings

American Cash Advance; Bastrop (LA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401K

Paid Holidays

Paid Vacations

Paid Time Off

Paid Training

Advancement Opportunity

Unlimited Earning Potential

Job summary

American Cash Advance is seeking a Customer Service Representative in Bastrop, LA. The role focuses on building strong customer relationships, funding loans, and driving new customer acquisitions while staying compliant with company policies and industry laws.

You will work in a team-oriented environment, handle inquiries, review accounts for accuracy, and contribute to a positive customer experience. Experience is welcome but not required, with training provided.

Qualifications

• Math skills including the ability to count money
• Social skills to engage and interact professionally
• Problem-solving skills to negotiate payment terms
• Communication skills to work with different personalities
• Computer skills to process day-to-day transactions
• Clerical skills to file, answer phones, scan and copy
• Organizational skills to use filing systems efficiently

Responsibilities

• Build exceptional customer relationships and market to gain new customers
• Review accounts for accuracy and needed updates
• Fund loans, pursue collections, and acquire customers
• Collaborate with team to enhance customer experience and maintain a professional office
• Adhere to company policies, training, and industry laws
• Document calls to past, present, and future customers and educate on contract terms

Skills

Math skills

Social skills

Problem-solving

Communication skills

Computer skills

Clerical skills

Organizational skills

Job description

American Cash Advance is seeking a Customer Service Representative in Bastrop, LA. The role focuses on building strong customer relationships, funding loans, and driving new customer acquisitions while staying compliant with company policies and industry laws.

You will work in a team-oriented environment, handle inquiries, review accounts for accuracy, and contribute to a positive customer experience. Experience is welcome but not required, with training provided.