Customer Service Liaison, Bureau of Food Safety and Community Sanitation

NYC Department of Health and Mental Hygiene; New York (NY); Hybrid; USD 42,000 - 58,000; Full time

Job summary

An established industry player in public health is seeking a Customer Service Liaison to join their Bureau of Food Safety and Community Sanitation. In this pivotal role, you'll be the first point of contact for inquiries, assisting the public and ensuring smooth operations within the department. With responsibilities ranging from managing a high volume of calls to scheduling inspections, your organizational skills will shine. The position offers a chance to contribute to the health and safety of NYC's diverse communities while enjoying comprehensive benefits, including potential remote work options. If you're passionate about public service and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Loan forgiveness programs

Premium-free health insurance

Pension plan

Wellness programs

Job security

Remote work options

Qualifications

• Baccalaureate degree or equivalent required.
• Relevant experience may substitute for education.

Responsibilities

• Respond to a high volume of inquiries and direct callers appropriately.
• Maintain an online database of correspondence and schedules.

Skills

Kommunikationsfähigkeiten

Entscheidungsfindung

Problemlösungsfähigkeiten

Organisationsfähigkeiten

Education

Baccalaureate degree

Associate degree

High school diploma

Job description

Customer Service Liaison, Bureau of Food Safety and Community Sanitation

Join to apply for the Customer Service Liaison, Bureau of Food Safety and Community Sanitation role at NYC Department of Health and Mental Hygiene

Position Overview

The New York City Department of Health and Mental Hygiene's Division of Environmental Health aims to prevent and control environmental and occupational health risks through outreach, education, surveillance, and enforcement. The division employs approximately 1,000 staff covering areas such as environmental investigations, lead poisoning, injury prevention, occupational health, food safety, and more.

Program Description

The Bureau of Food Safety and Community Sanitation (BFSCS) protects the public, including vulnerable populations, from hazards that may threaten health or safety. It is responsible for inspecting approximately 26,000 restaurants annually, along with various other facilities like school cafeterias, shelters, and senior centers.

Key Responsibilities

• Respond to a high volume of telephone inquiries, directing callers to appropriate units and providing information.
• Greet visitors, provide information, and assist them in reaching the correct staff.
• Maintain an online database of correspondence.
• Schedule inspections, meetings, and office visits.
• Update and maintain schedules and records following standard procedures.

Preferred Skills

• Excellent communication and interpersonal skills
• Strong decision-making and problem-solving abilities
• Exceptional organizational skills

Benefits and Why Work With Us

• Loan forgiveness programs for eligible employees.
• Comprehensive benefits including a premium-free health insurance plan, pension, and wellness programs.
• Potential for remote work up to two days per week.
• Job security and the opportunity to contribute to public health in NYC.

Minimum Qualifications

• Baccalaureate degree or equivalent; or
• Associate degree plus two years of relevant experience; or
• High school diploma plus four years of relevant experience; or
• Combination of education and experience, with specific NYC government experience qualifying for substitution.

Additional levels of experience may qualify for higher assignment levels. The position is also open to qualified persons with disabilities under the 55-a Program. NYC residency is generally required within 90 days of appointment.

Compensation

$42,108.00 – $57,783.00 annually

Additional Details

We are an inclusive employer committed to diversity and equal opportunity. For accommodations during the application process, contact Sye-Eun Ahn at [e-mail] or 347-396-6549.