Customer Service Leader - Team Development & Ops

Fisher & Paykel Healthcare Limited; California; On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k plan

Employee stock purchase plan

Paid parental leave

Job summary

Fisher & Paykel Healthcare Limited in Irvine, CA seeks a Customer Service Supervisor to lead and develop a high-performing team dedicated to exceptional service. The role focuses on empowering staff, setting clear customer satisfaction goals, and driving continuous improvement across processes and metrics.

The ideal candidate will have 8+ years in customer service with 3+ years in leadership, strong communication, and experience with SAP/ERP and MS Office.

Qualifications

• 8+ years of customer service experience with 3+ years in a supervisory role.
• Strong problem-solving and delegation capabilities.
• Excellent communication, interpersonal skills, and influence without authority.

Responsibilities

• Provide clear leadership that fosters collaboration and high performance.
• Coach and develop team members and drive capability building.
• Manage daily operations, ensuring timely, accurate, and quality service delivery.
• Track performance metrics and implement process improvements for consistency.
• Liaise with distribution partners and cross-functional teams to resolve issues.

Skills

Leadership

Coaching

Communication

Cross-functional collaboration

Problem solving

Tools

SAP/ERP

Microsoft Office (Excel, PowerPoint, Word, Power BI)

Job description

Fisher & Paykel Healthcare Limited in Irvine, CA seeks a Customer Service Supervisor to lead and develop a high-performing team dedicated to exceptional service. The role focuses on empowering staff, setting clear customer satisfaction goals, and driving continuous improvement across processes and metrics.

The ideal candidate will have 8+ years in customer service with 3+ years in leadership, strong communication, and experience with SAP/ERP and MS Office.